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Microsoft Intune

Microsoft Intune, devices that arrive ready and stay compliant.

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Microsoft
Microsoft
Intune
Cloud Solution Partner
  • 90+Intune tenants
  • Multi-OSWin/Mac/iOS/Android
  • AutopilotZero-touch ready
  • 24/7Coverage
A real anecdote, in numbers

AED 2.5M lost in a stolen iPad.

A real UAE client lost an iPad with unencrypted client data and shipped it to the wrong location. AED 2.5M of contractual penalties followed when the data could not be proven destroyed. Intune wipe-on-loss with conditional access and FileVault baseline would have closed that gap in 90 seconds, with auditor-ready evidence on the way out.

  • Remote device wipe within 90 seconds of theft report
  • Location services and last-known-location reporting
  • Conditional access blocks lost device from re-enrolling
  • Encryption baseline (BitLocker, FileVault) enforced before enrolment completes
Get the wipe-on-loss baseline
Microsoft Intune
What Intune does

Six device-management disciplines, one platform.

Intune is the device side of Zero Trust. Configure, deploy, secure, and audit your endpoint estate without ever touching individual devices manually.

Autopilot enrollment

Devices arrive from the OEM, the user signs in, the device configures itself. No re-imaging, no IT touch, no shipping. Tested with Dell, HP, Lenovo, Surface, Mac out of the box.

Configuration profiles

OS settings, security baselines, network configuration, certificates. Deployed by group, audited continuously, drift-corrected automatically.

Application deployment

Win32, MSI, MSIX, App Store apps, custom packages. Deployed by user or device, with assignment policies, dependency handling, and patch automation.

Compliance policies

Define what compliant looks like (encryption, patch level, password policy, jailbreak detection) and enforce via conditional access. Non-compliant devices lose access automatically.

BYOD and MAM

Mobile Application Management for personal devices, container-based separation of corporate data, selective wipe of corporate apps without touching personal data.

Reporting and audit

Device-inventory reporting, compliance dashboards, audit logs of every configuration change. Audit-ready evidence for ISO 27001, NESA, DFSA reviews.

Comprehensive device management

Three feature pillars across the device lifecycle.

Intune is a platform, not a single product. We deploy each pillar in a way that scales beyond the first 100 devices: MDM with policy templates, MAM for BYOD, Autopilot for zero-touch, plus the analytics and security layer most clients forget exists.

Device Management Capabilities

Full MDM across iOS, Android, Windows, and macOS, plus MAM for BYOD scenarios where you do not want to enrol the whole device. Autopilot and Apple Business wired into the OEM relationship so devices arrive ready.

  • MDM enrollment, security policies, remote wipe
  • MAM app-protection policies for BYOD
  • Windows Autopilot zero-touch deployment
  • Apple Business zero-touch enrolment
  • Certificate, OS-update, and configuration management

Endpoint Analytics

Real-time fleet health: device performance scoring, user-experience analytics, app reliability, and network connectivity. Proactive remediation closes common issues automatically before users open a ticket.

  • Device performance and startup-time scoring
  • User-experience score per device and group
  • App reliability and crash analytics
  • Network connectivity and Wi-Fi health
  • Proactive remediation scripts (auto-fix common issues)

Advanced Security

Conditional access, endpoint protection, information protection, and Zero Trust enforcement, all configured against device compliance signals. Non-compliant devices lose access automatically; compliant devices roam freely.

  • Conditional access tied to device compliance
  • Defender for Endpoint integration and onboarding
  • BitLocker, FileVault, and disk-encryption enforcement
  • Information protection and DLP across endpoints
  • Zero Trust device-trust verification
Every endpoint, every platform

Supported platforms across the modern fleet.

Intune is a multi-OS platform, not a Windows-only one. We deploy and tune across the OS mix UAE clients actually run, including the wearables, kiosks, and tablets the rest of the market forgets about.
Windows
macOS
iOS
iPadOS
Android
wearOS
ChromeOS
Why GR IT for Intune

Four reasons clients pick us for the deployment.

Intune deployments succeed or fail on configuration discipline. Out-of-the-box Intune is a starter kit; tuning is the work.

90+ Intune tenants

Pattern recognition matters. We have deployed Intune across Windows, Mac, iOS, Android. Common configuration traps, common compliance gaps.

Multi-OS expertise

Many vendors are Windows-only. We deploy and tune across Mac, iOS, Android, ChromeOS. Mac fleets are first-class, not an afterthought.

Hardware partnerships

Dell, HP, Lenovo, and Apple Autopilot/ABM relationships. Devices ship pre-registered with your tenant, ready for zero-touch enrollment.

Audit-ready evidence

ISO 27001, NESA, DFSA reviews answered with Intune compliance reports, configuration history, and audit logs. Compliance-ready by default.

Implementation methodology

Your Intune deployment journey, week by week.

Every Intune engagement runs the same five-phase plan. Each phase has a defined output, a sign-off gate, and a duration we commit to up front.
  1. 01
    Phase 1· 1-2 weeks

    Planning

    Requirements gathering, current-state assessment, policy planning, and pilot-group selection. Output: deployment roadmap and configuration baseline document.

    • Fleet inventory across departments and OS
    • Workflow analysis and pain-point identification
    • Policy framework aligned to your industry
    • Pilot-group selection and success criteria
  2. 02
    Phase 2· 1 week

    Setup

    Entra ID integration, Intune tenant configuration, compliance policies, and application preparation. Foundation laid before the pilot user touches a device.

    • Entra ID and Intune tenant integration
    • Compliance and configuration profiles
    • App catalog (Win32, MSI, App Store)
    • Conditional-access policies in report-only mode
  3. 03
    Phase 3· 2-4 weeks

    Pilot

    Pilot deployment to 10-20 users (typically IT and management). Real-world testing, policy refinement, training-material draft. Issues triaged before the wider rollout.

    • Pilot device enrollment and feedback loop
    • Policy refinement based on real usage
    • Training materials and runbooks drafted
    • Conditional-access enforcement enabled
  4. 04
    Phase 4· 4-8 weeks

    Rollout

    Phased fleet enrollment by department. Help-desk preparation, end-user communication, on-the-ground support during cutover. Minimal business disruption is the goal.

    • Department-by-department enrollment
    • End-user training (sessions and self-serve)
    • Help-desk runbooks and escalation paths
    • Active monitoring during cutover windows
  5. 05
    Phase 5· Ongoing

    Optimisation

    Performance tuning, policy updates, new-feature adoption, monthly fleet-health review. Same team that deployed continues to operate and tune.

    • Monthly fleet-health and compliance review
    • Quarterly policy and configuration tuning
    • New-feature adoption (Plan 2 features, ABM)
    • Continuous improvement against KPIs
Industries using Intune

Intune deployments by sector.

Six sectors where Intune provides material device-management uplift.

Financial services

DIFC and ADGM-licensed firms using Intune for compliance-required device controls, encryption enforcement, audit-trail evidence.

Healthcare

Hospitals and clinics using Intune for clinical-device management, kiosk-mode configurations, PHI containment via MAM.

Professional services

Law firms and consultancies using Intune for partner-laptop management, document-management app deployment, BYOD with selective wipe.

Tech and SaaS

SaaS companies using Intune for dev-laptop management, secure dev environment configuration, SOC 2 device evidence.

Retail and multi-location

Multi-store retail using Intune for POS device management, kiosk-mode store devices, shared-device profiles for retail staff.

Education

Schools using Intune for student device fleets (iPad, Chromebook, Surface), exam-mode lockdown, content filtering, parent-portal access.

Real-world scenarios

How we solve your device management challenges.

Every UAE business hits the same set of device-management problems. These are four we have solved this year, with the policy mix that fixed each one.
Real estate, Dubai Marina
Challenge

Employees were using personal apps on company phones, and sensitive client emails were being copied to personal accounts. The leakage was hard to detect and impossible to prove.

What we did

We deployed MAM app-protection policies that protect only corporate data. Employees keep their personal apps, but work emails cannot be copied or forwarded to personal accounts, and corporate data is selectively wipeable.

Outcome

100% data-leakage prevention with no drop in employee satisfaction

Zero leak events in 12 months
Construction group, Abu Dhabi
Challenge

New-employee onboarding took three days because IT had to manually configure every laptop with apps, VPN, and security settings. The HR and IT teams were drowning in setup tickets.

What we did

Windows Autopilot deployment. New hires unbox the laptop, enter their corporate credentials, and Office, VPN, line-of-business apps, and security policies install automatically without IT touching the device.

Outcome

New-employee setup reduced from 3 days to 30 minutes, IT freed for higher-value work

3 days → 30 min
Insurance brokerage, DIFC
Challenge

A sales-team iPad containing client records was stolen from a car in Dubai Mall parking. The brokerage faced potential DFSA reporting and reputational damage if the data leaked.

What we did

Remote wipe was triggered within 2 minutes of the theft report. The device was completely erased before the thief booted it. Conditional access then blocked the device from re-enrolling without IT approval.

Outcome

Zero data breach despite physical theft, DFSA notification not required

Wiped < 2 min
Healthcare clinic, Sharjah
Challenge

Employees were installing random apps from the App Store and Play Store. One contained malware that nearly compromised the patient-record system, triggering a DHA-mandated incident review.

What we did

App whitelisting and a managed app catalog. Employees can only install pre-approved business apps; personal apps are blocked on managed devices; BYOD uses MAM-only policies for personal-app freedom with corporate-data protection.

Outcome

99.9% reduction in security incidents from malicious apps

99.9% incident drop
Intune vs traditional MDM

What Intune adds over older MDM platforms.

Many clients arrive after a year on AirWatch, Jamf-only, or Workspace ONE. The honest comparison:
Cloud-native (no on-prem server)
Traditional MDMOften on-prem
Microsoft Intune
Conditional access integration
Traditional MDMLimited or none
Microsoft IntuneNative via Entra ID
Multi-OS support
Traditional MDMOften single-OS focus
Microsoft IntuneWin/Mac/iOS/Android/ChromeOS
Defender integration
Traditional MDM
Microsoft Intune
Autopilot zero-touch
Traditional MDM
Microsoft Intune
Microsoft 365 alignment
Traditional MDMSeparate vendor
Microsoft IntuneSingle tenant
Annual licensing cost
Traditional MDMHigher (separate licence)
Microsoft IntuneOften included with M365 E3/E5
Feature
Traditional MDM
Single-OS focus
Microsoft Intune
Cloud-native multi-OS
Cloud-native (no on-prem server)
Often on-prem
Conditional access integration
Limited or noneNative via Entra ID
Multi-OS support
Often single-OS focusWin/Mac/iOS/Android/ChromeOS
Defender integration
Autopilot zero-touch
Microsoft 365 alignment
Separate vendorSingle tenant
Annual licensing cost
Higher (separate licence)Often included with M365 E3/E5
How a deployment runs

From fleet audit to managed device operations.

Every Intune engagement runs the same path. Documented, evidenced, deliverable on a fixed timeline.
  1. 1

    Fleet audit

    1-2 weeks

    Inventory of devices, OS mix, current management posture, OEM relationships. Output: fleet report and deployment plan.

  2. 2

    Pilot

    2-3 weeks

    Configuration profiles built, pilot group enrolled, baseline tested. Issues triaged before fleet rollout.

  3. 3

    Rollout

    4-8 weeks

    Phased fleet enrollment by group. Help-desk preparation, communication to end users, on-the-ground support during cutover.

  4. 4

    Operate

    Continuous

    Ongoing configuration management, compliance reporting, application updates, audit evidence. Monthly fleet health review.

“We had 350 laptops on three different management platforms (legacy SCCM, JAMF, manual). GR IT consolidated everything to Intune in eight weeks: Autopilot for the Windows fleet, ABM-DEP for the Macs, BYOD with MAM for personal phones. Onboarding a new staff member used to take a half-day; now it is one click and the user signs in.”
Tariq Bin Salem
IT Operations Director · Mid-market professional services group
350 devices consolidated, onboarding 4hrs to 1 click
Why UAE companies pick GR for Intune

Four numbers that show up in our deployments.

Numbers from our 90+ Intune client portfolio. Not best-case, averages from active managed-Intune clients in the past 12 months.
Since 2022
Operating Intune

Multi-OS device management running on every managed engagement; we have shipped every recent Intune feature into production.

< 1 Hour
To enrol a device

Autopilot and ABM-DEP land devices ready for the user; typical first-login to productive in under one hour.

All sizes
Fleet experience

From 5-device free-zone startups to 5,000-device multi-region operations, same engineering team.

99.9%
Policy compliance

Average compliance-policy adherence across managed fleets, measured over rolling 90-day windows.

Common questions

Microsoft Intune, frequently asked.

Plan 1 covers most needs (basic MDM, MAM, configuration). Plan 2 adds advanced features: endpoint privilege management, advanced analytics, remote help, specialty mobile features. We map your needs in the discovery and recommend, in writing.

Yes, fully. macOS support in Intune has matured over the past 2-3 years and now covers most Mac-fleet use cases. We integrate Apple Business (formerly Apple Business Manager) for zero-touch enrollment and configuration profiles for ongoing management. For very specialised Mac shops, we sometimes recommend Jamf-Intune coexistence.

OEM (Dell, HP, Lenovo, Surface) ships devices with their hardware hash registered against your tenant. User receives the device, signs in with their corporate credentials, and Intune deploys the OS configuration, applications, and security policies automatically. Zero IT touch, zero re-imaging.

Yes, via Mobile Application Management (MAM). Corporate apps run in a managed container with policy controls (copy/paste restrictions, conditional access). Selective wipe removes corporate data without touching personal data. Common for sales, executives, and contractor scenarios.

Two options: parallel run (devices managed by both platforms during a transition window, with policies coordinated to avoid conflicts) or hard cut (devices unenrolled from legacy, re-enrolled into Intune). We recommend parallel for production-critical fleets, hard-cut for smaller deployments.

Intune is tightly coupled with Entra ID (Microsoft's identity platform). If you currently use Okta, Ping, or other IdPs, we federate them with Entra ID for SSO during Intune deployment. Most clients eventually consolidate to Entra ID as their primary identity platform.

Intune now supports Linux (Ubuntu desktop primarily) for compliance enforcement and basic configuration. For headless Linux servers, we recommend other tooling (Ansible, Puppet, Defender for Cloud).

Yes. We assess current state, identify configuration gaps and policy issues, and deliver a remediation plan. Most takeovers complete in 3-4 weeks with minimal disruption to user device experience.

Autopilot means a new laptop is shipped straight from the supplier to the user, and when they unbox it and connect to any internet connection it configures itself: joins your tenant, applies your policies, installs their applications, and encrypts the disk, with the user signing in once with their own credentials. The saving is real and it is larger than the imaging time it replaces. The IT team stops receiving, unboxing, imaging, configuring and re-shipping every device, which for a distributed UAE business with staff across several emirates removes both a logistics burden and several days of delay per starter. It also removes the golden-image maintenance problem entirely. The work is front-loaded: getting the device profiles, application packaging and enrolment status page right takes real effort, which is why Autopilot is worth it at scale and marginal for an organisation replacing four laptops a year.

Rarely as a hard cutover, and almost always through co-management, which is the option people forget exists. Co-management lets both SCCM and Intune manage the same Windows device simultaneously, with each workload moved independently: you can shift compliance policies to Intune while patching stays in SCCM, then move Windows Update, then application deployment, at whatever pace your environment tolerates. That removes the all-or-nothing risk that stalls these projects. The workloads that move easily are compliance, resource access and Windows Update. The ones that take longest are complex application packaging and any task-sequence-driven build process. For most UAE mid-market organisations the honest end state is fully Intune within a year, because the on-premises infrastructure SCCM needs stops earning its keep once devices are mostly off the corporate network anyway.

With app protection policies rather than full device enrolment, and the distinction matters both legally and practically. App protection applies controls to the corporate applications on a personal device: company data cannot be copied into personal apps, saving to personal storage is blocked, a PIN is required to open Outlook or Teams, and if the person leaves you wipe the company data without touching a single personal photo. You do not enrol the device, you do not see their personal applications, and you cannot wipe the phone. That is a proportionate position that staff accept, and it avoids the situation where an employee refuses enrolment because they correctly do not want their employer able to erase their device. Full enrolment is for corporate-owned hardware. Getting this split wrong is the most common reason a BYOD rollout meets resistance.

It should be one action with several automatic consequences, and if it is not, that is the gap to fix first. Disabling the account in your HR-driven process should revoke their sessions, not merely change the password, so existing tokens stop working immediately rather than surviving for hours. For corporate devices, a retire or wipe is issued from Intune depending on whether the hardware is being reissued. For personal devices under app protection, a selective wipe removes company data and leaves everything personal intact. What we find in most estates we take over is that offboarding is a checklist somebody performs manually, it has been performed inconsistently, and there are devices still holding company data belonging to people who left months ago. Automating the trigger from the identity side is what makes it reliable.

Through Windows Update for Business, which is a genuine change in model rather than a rebadged WSUS. Instead of approving individual updates, you define rings: a pilot group receiving updates quickly, a broad group a week or two later, and a critical group last, with deferral periods and deadlines that force installation after a grace window. That deadline behaviour is the important part, because the failure mode in every unmanaged estate is users postponing restarts indefinitely. You get compliance reporting showing which devices are behind and why, which is what an auditor asks for. The adjustment for teams used to SCCM is accepting less granular control in exchange for updates that actually get installed on devices that are rarely on the corporate network, and in practice that trade is worth taking.

They are Microsoft-recommended configuration sets covering hundreds of Windows and Defender settings, and applying one wholesale on day one is a reliable way to break something. The sensible approach is to deploy the baseline to a pilot group, observe what breaks, document deliberate deviations with a reason, and then broaden. Deviations are normal and expected; what matters is that each one is recorded rather than being an unexplained gap an auditor finds later. Common conflicts in UAE estates involve legacy line-of-business applications that need an older protocol, or a vendor remote-support tool that a baseline blocks. Once tuned, baselines are genuinely valuable because they give you a defensible answer to how the fleet is hardened, mapped to something external rather than to local opinion.

As Win32 applications, which is where most of the real effort in an Intune deployment sits and where most estates are weakest. Each application is packaged into the intunewin format with an install command, an uninstall command, and crucially a detection rule that tells Intune whether it is already present. Detection rules are where packaging goes wrong: a rule that checks for a file that exists after a failed install reports success forever. We package with proper detection, dependency ordering so prerequisites install first, and supersedence so upgrades replace rather than sit alongside old versions. For a typical UAE mid-market organisation there are usually fifteen to thirty applications worth packaging properly, and doing that once removes a recurring support burden.

Intune manages Macs genuinely well now for mainstream requirements: enrolment through Apple Business, configuration profiles, FileVault encryption with key escrow, application deployment, compliance policies feeding conditional access, and Defender for Endpoint on macOS. For an organisation with a modest Mac population inside a Microsoft environment, Intune alone is usually the right answer and avoids a second platform and a second skill set. Jamf remains stronger where the Mac estate is large, where you need deep macOS-specific configuration, rapid support for a new macOS release on day one, or advanced patching of third-party Mac software. The practical threshold in our experience is somewhere around fifty to a hundred Macs, or any environment where Mac is the primary platform rather than a minority.

Intune Plan 1 is included in Microsoft 365 Business Premium, E3 and E5, so most organisations already own it and simply have not deployed it, which is by far the most common situation we find. It is also available standalone. The Intune Suite adds capabilities including advanced endpoint analytics, remote help, privilege management and specialised device management, and is worth evaluating rather than assuming. The cost that actually matters is not the licence but the deployment: application packaging, profile design, Autopilot configuration and the pilot period are real work. We quote that as a project with a fixed scope, and ongoing management usually folds into an IT AMC or managed services agreement rather than being charged separately.

Six to ten weeks to steady state for a typical mid-sized organisation, and the length is driven by application packaging and pilot feedback rather than by configuration. Weeks one to two are design: enrolment approach, device profiles, compliance policies, conditional access integration and the application inventory. Weeks two to five package applications and build Autopilot profiles. Weeks four to six run a genuine pilot with fifteen to twenty users across different roles, doing real work, which is where the problems surface. Weeks six to ten roll out by department, with new devices going through Autopilot and existing devices enrolled in waves. Rolling out faster than this is possible and usually produces a support spike that costs more time than it saved.
Further reading

Resources for device-management leads.

Microsoft Entra

Identity platform tightly integrated with Intune. Conditional access policies use Intune compliance signals to enforce device-based access controls.

Learn more

Microsoft Defender

Endpoint EDR that integrates with Intune for unified device security. Threat detection signals feed compliance policies for risk-based access.

Learn more

IT AMC

When Intune deployment is part of a wider IT AMC engagement: bundled with hardware, network, M365, and cybersecurity baseline operations.

Learn more
Ready to deploy Intune properly?

Talk to a device-management specialist.

Three-minute form. Our device-management team gets back the same business day to schedule a discovery call. We will tell you which Intune plan and OEM strategy fits your fleet before you commit to a deployment.

Get an Intune quoteSee Microsoft Entra

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Endpoint Analytics

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SCCM to Intune

Co-management, where you get value without moving any workload

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Endpoint Privilege Management

Remove local admin rights without breaking the two apps that need it

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Defender for Endpoint

Business, Plan 1 or Plan 2, and what each actually gives you

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Entra Conditional Access

The control that decides who reaches your data

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iPhone and iPad Management

Remove company data from a phone you do not own

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