Microsoft 365 administration, run by certified specialists.

A takeover can usually be scoped within the existing tenant after ownership, access and dependencies are reviewed. Agree administrative responsibilities, approvals and recovery arrangements before changes. Licence supply and tenant administration should be discussed separately so existing commercial relationships are understood.

No. We work with least-privilege roles by default, Exchange Admin, Security Admin, License Admin, etc. Global Admin is reserved for one-off elevations during scoped change windows, and every elevation is documented in your monthly report.

Both. Fixing existing tenants is the more common case. The one-hour audit comes first, the remediation plan tells you exactly what we would touch and in what order, before any work starts.

P1 critical issues get a 5-minute response. P2 high-priority get 10 minutes. P3 standard requests get 30 minutes. Coverage is 24/7, not just business hours.

Tenant region does not affect us. We operate any region. Dubai-based customers default to AE. If your compliance posture favors a different region, we will advise during the audit.

Yes. The handover phase includes admin runbooks, change-request templates, and a co-pilot period where we work alongside your team until they are comfortable owning operations.

MFA coverage gaps, conditional access policy review, license assignment audit, Defender baseline check, DKIM/DMARC alignment, basic eDiscovery readiness, and a sweep of recent admin activity logs. Output is a written remediation list ranked by risk and effort.

Usually no, most clients have an internal team for end-user support and hands-on work. We handle the M365 administration layer specifically: tenant config, security policies, license management, and escalations to Microsoft. Your team owns the helpdesk; we own the platform.

We monitor Microsoft's service health proactively. When an issue affects your services, we notify your stakeholders within 15 minutes with the affected workloads, expected resolution from Microsoft, and any available workarounds. We escalate through our CSP partner channel if recovery stalls.

Yes, we routinely co-manage with internal teams or other MSPs. We agree on a delegation model upfront (which roles each side holds, change-control process, escalation path). The handover document defines exactly what we touch and what we don't.