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  2. Disaster Recovery & Business Continuity Dubai
Disaster Recovery & Business Continuity

Disaster recovery that has been tested, not just promised.

Get a DR proposalSee what is covered
GR IT Services engineer running a disaster recovery rehearsal in a data centre
  • 40+Live recoveries
  • <1hrTypical RTO
  • AnnualDR rehearsal
  • 100%Recovery success
What a DR programme covers

Eight workstreams that turn "what if" into a written plan.

A DR programme is not a backup product. It is a set of agreed targets, written runbooks, and rehearsed procedures that get your business back online inside the window you committed to.

Business impact analysis

Which systems, processes, and data are mission-critical? What is the cost of an hour offline? Output: a prioritised criticality register your CFO can sign.

RPO & RTO targets

Recovery Point Objective and Recovery Time Objective per system, agreed in writing. Most clients land at <15 min RPO and <1 hour RTO for tier-1 systems.

Backup architecture

Automated, off-site, ransomware-proof. 3-2-1 rule by default (3 copies, 2 media, 1 off-site). Immutability and air-gap on tier-1 data.

DR site & replication

Cloud-first DR (Azure Site Recovery, AWS Disaster Recovery) or hot-warm-cold on-prem, depending on RPO/RTO. We pick the architecture that meets your targets, not the most expensive.

Runbooks

Step-by-step recovery procedures for every tier-1 system. Updated when your environment changes. Stored off-site so they survive the disaster you are recovering from.

Incident response

When the disaster happens, we run the recovery from our side while you focus on stakeholders. War-room coordination, regulator notification support, customer communication templates.

Annual rehearsal

Tabletop exercise plus live failover test. Failure modes captured, runbooks updated, gaps closed before next year. The exercise is the value, not the test.

Compliance evidence

DR programme documentation aligned to ISO 22301, ISO 27001 A.17, NESA continuity controls, NCEMA requirements. Audit-ready evidence kept on-site.

Why GR IT for DR

Four reasons clients pick us for the recovery.

DR programmes are easy to buy on paper, hard to deliver in practice. Here is what separates a programme that works from one that fails on the day.

40+ live recoveries

Ransomware in 2022, datacenter fire in 2023, ISP cable cut in 2024. We have run real recoveries, not just tabletop exercises. The pattern recognition is what you are buying.

Multi-cloud and on-prem

Azure, AWS, GCP, on-premises VMware, Hyper-V, physical servers. We design DR for the architecture you have, not the one that is convenient for us.

Tested, not just promised

Annual live failover rehearsal included. Targets are measured against the rehearsal result, not the spec sheet. Results documented in your continuity register.

On-call recovery team

Dedicated DR engineers reachable 24/7 during a declared incident. They know your runbook because they wrote it. No "let me read the document" while the clock runs.

Industries we cover

DR profiles by sector.

Six sectors with the most regulatory weight on continuity. Targets and rehearsal cadence vary, the discipline does not.

Financial services

DIFC, ADGM, regulated lenders. Tier-1 RTO <1 hour, regulator notification within 24 hours, annual DR exercise mandatory under most frameworks.

Healthcare clinics

Patient-record continuity, medical-imaging restoration, regulatory documentation. DHA continuity expectations integrated into the runbook.

E-commerce & retail

Cart, payment, fulfillment. RPO measured in minutes, RTO in hours. Friday-night failure scenarios rehearsed because that is when revenue is on the line.

Professional services

Document management, client portals, billing systems. Confidentiality-aware recovery; restored systems isolated until forensics complete.

Logistics & distribution

WMS, ERP, scanner fleets, EDI integration. Operational continuity prioritises dispatch over reporting; recovery sequence reflects business priority.

Critical infrastructure

Utilities, large hospitality, multi-site operators. NESA/NCEMA frameworks, OT/IT segmentation, multi-tier recovery with regulator coordination.

Managed DR vs DIY backup

Why backups alone are not a DR programme.

Most clients arrive after a recovery exercise that exposed gaps in their backup strategy. The honest comparison:
Recovery targets in writing
DIY backup
Managed DR programme
Annual live failover test
DIY backup
Managed DR programme
Recovery runbooks
DIY backupOften missing
Managed DR programmeDocumented and rehearsed
Ransomware-proof storage
Mutable backups can be encrypted by the same attacker.
DIY backupDepends on tool
Managed DR programmeImmutability mandatory
Compliance evidence (ISO, NESA)
DIY backup
Managed DR programme
Incident commander on call
DIY backupYou
Managed DR programmeOur DR team
Recovery success rate when tested
DIY backupIndustry average ~50%
Managed DR programme100% on our managed clients
Feature
DIY backup
Tool plus hope
Managed DR programme
Plan, test, deliver
Recovery targets in writing
Annual live failover test
Recovery runbooks
Often missingDocumented and rehearsed
Ransomware-proof storage
Mutable backups can be encrypted by the same attacker.
Depends on toolImmutability mandatory
Compliance evidence (ISO, NESA)
Incident commander on call
YouOur DR team
Recovery success rate when tested
Industry average ~50%100% on our managed clients
How a DR programme runs

From business impact analysis to live rehearsal.

Every DR programme runs the same path. Documented, evidenced, deliverable on a fixed timeline.
  1. 1

    Discovery

    2-3 weeks

    Business impact analysis, system criticality register, current-state assessment of backups and DR. Output: written gap report and target architecture.

  2. 2

    Design & build

    4-8 weeks

    DR architecture deployed (cloud or on-prem), replication configured, runbooks written, immutability enabled. RPO and RTO targets validated against the build.

  3. 3

    Rehearsal

    1-2 weeks

    First live failover exercise. Issues captured, runbooks updated, targets re-measured. Programme accepted into ongoing operations once rehearsal succeeds.

  4. 4

    Operate & rehearse

    Annually

    Continuous monitoring, monthly backup verification, annual tabletop, annual or bi-annual live failover. Results documented in your continuity register.

“A ransomware attempt encrypted four of our production servers on a Sunday afternoon. The GR IT DR team had us failed over to the cloud DR site by 11pm and operating at 95% capacity by Monday morning. The rehearsal we did six months earlier paid for two years of the contract in one weekend.”
Yousef Al Hashimi
Chief Information Officer · Levant Manufacturing FZ-LLC, Jebel Ali
Full recovery from ransomware in 9 hours, 95% Monday capacity
Common questions

Disaster recovery & business continuity, frequently asked.

Backup is a copy of your data. DR is the plan, architecture, and procedures to use that copy to get your business back online inside an agreed window. Most disasters expose gaps not in the backups themselves but in the recovery process: missing runbooks, misconfigured restore targets, undocumented dependencies. DR addresses all of that.

Depends on the cost of downtime per system. Most mid-market businesses land at 15-min RPO and 1-hour RTO for tier-1 systems (production, customer-facing), 4-hour RPO and 8-hour RTO for tier-2 (internal, reporting), and 24-hour RPO/RTO for tier-3 (archival). We model this with you during the business impact analysis.

Only if your tier-1 RTO is under 15 minutes. For most clients, a cloud-replicated warm DR site (Azure Site Recovery, AWS DR, equivalent) hits 1-hour RTO at a fraction of the cost. Hot sites are for regulated finance, healthcare PHI, and mission-critical e-commerce.

Three layers: immutable backups that cannot be encrypted by the attacker, segmentation between production and DR site, and tested recovery procedures. We run ransomware simulation as part of the annual rehearsal on Professional and Enterprise tiers. Recovery from ransomware is a primary use case, not an edge case.

No. Tabletop exercises run alongside operations. Live failover exercises are scoped to a non-production replica and a short test window with affected stakeholders informed in advance. We have never caused a production outage during a rehearsal.

Day-zero: incident detected, our DR team activates the runbook, you focus on stakeholders. Hour-1: failover initiated, DR site coming online. Hour-4: tier-1 systems running, communication sent to customers. Day-1: full operations restored, forensics begins on root cause. Day-7: post-incident review, runbook updates. We coordinate with insurers, regulators, and law enforcement when required.

Programme documentation aligns to ISO 22301 (business continuity), ISO 27001 A.17 (continuity within ISMS), NESA continuity controls, and NCEMA requirements where applicable. We package the evidence for your auditors. Many clients use the DR programme as their primary continuity control.

Yes. We start with a current-state assessment, a gap report against your declared targets, and a written remediation plan. Most takeovers find gaps in three places: missing runbooks, untested restore paths, and missing immutability on backups. We close them on a fixed timeline.
Further reading

Resources for continuity leads.

Data backup

The data layer of DR: automated backups, ransomware-proof storage, test restores. Standalone service or integrated into a full DR programme.

Learn more

Cybersecurity audit

A full security posture audit with penetration testing and compliance gap analysis, often paired with DR for regulated industries.

Learn more

Get a DR proposal

Tell us about your environment and your continuity targets. We schedule a discovery, model your business impact, and propose tier and architecture.

Learn more
Ready to test your continuity?

Talk to a DR specialist.

Three-minute form. Our continuity team gets back the same business day to schedule a discovery call. We will tell you whether your current backups are enough, free of charge.

Get a DR proposalSee data backup

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