Business phones that work in the office, on the road, and from the laptop.
- 100+Deployments
- 24/7Carrier coordination
- Multi-deviceDesk · mobile · soft
- Same weekNumber port
Eight workstreams that turn an empty office into a working call experience.
IP-PBX deployment
Microsoft Teams Phone, 3CX, Yealink, Cisco, or your preferred platform. Cloud-hosted or on-prem. Designed around your call patterns, not a generic template.
Carrier integration
Etisalat or DU SIP trunks, number porting, fibre delivery coordinated with the carrier. We handle the bureaucracy so your team does not lose a week on hold.
Number porting
Existing 04, 056, or 800 numbers ported to the new system, typically inside one business week. Continuity through the cutover, no number changes for your customers.
IVR & call routing
Auto-attendant, call queues, ring groups, time-of-day routing, holiday schedules, voicemail-to-email. Designed around your team structure and customer experience.
Soft-phone & mobile
Microsoft Teams, 3CX app, or your preferred soft-phone, configured for desk, mobile, and laptop. Same number rings everywhere, mobile-first deployments fully supported.
Microsoft 365 integration
Direct Routing or Operator Connect for Teams Phone. Calls integrated with Outlook, Teams meetings, presence, voicemail. Single identity, single device, single experience.
CRM integration
Click-to-dial, screen pop, call logging into Salesforce, HubSpot, Zoho, Bitrix, Dynamics. Inbound caller-ID lookup, outbound call attribution, recording linked to records.
Call recording & analytics
Selective or full call recording with consent prompts, retention policies, and search. Wallboard, agent stats, queue reports for sales and support teams.
Four reasons clients pick us for the phone system.
100+ deployments
Pattern recognition matters. We have ported numbers across Etisalat and DU, integrated with every major CRM, and tuned call quality on Dubai links.
Platform-agnostic
Microsoft Teams Phone, 3CX, Cisco, Yealink, Asterisk-based systems. We pick the platform that fits your call profile, not the one we resell.
Carrier relationships
Direct working relationships with Etisalat and DU enterprise teams. Faster trunk provisioning, faster number porting, escalation paths when needed.
Dubai-based engineers
On-site for installation, reachable for ongoing support. The team that designs your dial plan is the team that takes the support call when it stops working.
Phone-system profiles by sector.
SME offices
10-50 staff offices, single trunk, simple IVR, mix of desk and mobile soft-phones. Most common profile and where Microsoft Teams Phone often fits.
Retail & multi-location
Multiple stores, central HQ, customer-facing 800 number with smart routing to the nearest store, recording for quality monitoring.
Professional services
Law firms, accountancies, consultancies. Privacy-aware recording with retention rules, conference bridges, voicemail confidentiality.
Healthcare clinics
Appointment lines, patient confidentiality, integration with patient-management software. Triage queues, call-back automation for high-volume periods.
Schools
Reception lines, parent communications, broadcast announcements, classroom phones. Holiday schedules and emergency-line routing handled out of the box.
Sales-led businesses
Outbound sales, inbound qualification, CRM-integrated dialling. Wallboards, agent stats, call recording for coaching, click-to-dial for productivity.
Why most Dubai businesses are migrating to IP.
| Feature | Traditional PBX On-prem, ISDN | IP telephony Cloud or on-prem, SIP |
|---|---|---|
Mobile soft-phone | ||
Work-from-anywhere | ||
CRM integration | Limited | Native |
Multi-site cost IP telephony is one system serving many locations. | One PBX per site | One platform, all sites |
Call recording | Add-on hardware | Built-in |
Total cost (5-year) | Higher (hardware + ISDN lines) | 20-40% lower typically |
New-feature deployment | Vendor visit, billable | Configuration change, included |
From discovery to go-live.
- 1
Discovery
1 week
Site visit, headcount, call patterns, current system audit. Output: dial-plan design, platform recommendation, written SOW.
- 2
Trunk & port
1-3 weeks
Etisalat or DU SIP trunk provisioning, number porting initiated. We coordinate the carrier paperwork and chase the timeline.
- 3
Build
1-3 weeks
Platform configured, IVR built, CRM integration wired, hardware shipped. End-to-end test calls before any user touches it.
- 4
Cutover & support
Day-1 + 2 weeks
Numbers ported, old system retired, new system live. Engineer on-site for the first day. Support tickets close as users hit issues, not next week.
“We had a Cisco PBX from 2015 that needed a forklift upgrade. GR IT designed a Microsoft Teams Phone deployment with Direct Routing through DU, ported 60 numbers in five business days, and integrated with our HubSpot CRM. Our remote sales team finally has the same phone capabilities as the office, and our PSTN costs dropped by a third.”
IP telephone (VoIP), frequently asked.
Resources for telephony decision-makers.
Microsoft 365
When Teams Phone is the right answer: deployed, secured, and managed alongside the rest of your M365 tenant.
New office IT setup
Building from scratch: cabling, network, M365, devices, telephony, all delivered as one project on a fixed timeline.
Get a phone-system quote
Tell us your headcount, call patterns, and current system. We send a written platform recommendation and SOW within 5 business days.
Talk to a telephony specialist.
Three-minute form. Our team gets back the same business day to schedule a discovery call. We will tell you which platform fits your team and what the realistic deployment timeline looks like.
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