IT Support. Simplified.
Raise it, chat it, track it to resolution. The GR IT Services Helpdesk puts senior UAE engineers and your full ticket history in your pocket. Support hours and response targets follow your service agreement.
For GR IT Services clients. Sign in with your support account.
Everything your team needs to get unblocked.
The same helpdesk that runs your managed IT and AMC, rebuilt for the phone in your hand.
Raise a ticket in seconds
Describe the issue, attach a screenshot, submit. A reference number is issued instantly and the SLA clock starts.
Chat with a senior engineer
Message our team in real time. No offshore script, senior UAE engineers who already know your environment.
Track every ticket to resolution
Watch status move from new, to assigned, to resolved, with progress you can see without chasing anyone.
SLA-backed response
Your service agreement defines incident priorities, covered hours and response targets. Submitting a ticket does not guarantee a resolution time.
Support you can reach, anywhere in the UAE.
Secure sign-in
Access your organisation tickets with your GR IT Services support account. Your data stays yours.
Your history, anywhere
Every request, reply, and resolution in one place, on the device you already carry.
One team, one helpdesk
The same senior engineers who run your managed IT and AMC, now a tap away.
Enterprise-grade support
The reliability of a written SLA and a named team, in a phone app your whole staff can use.
Get the GR IT Services Helpdesk app.
Available now on the App Store and Google Play. Download it, sign in, and your next IT request is one tap away.
Not a client yet? Talk to our team.