IT AMC scoped to your industry, not a generic IT contract.
A hotel runs Opera and PCI-DSS networks. A clinic runs an EMR and NABIDH integration. A trading house runs ERP and customs platforms. Generic IT AMC treats all of these the same. Industry-specific AMC sizes coverage, SLA, and engineer skill mix to your actual operating environment.
- 5Industries covered
- 68+AMC clients
- 30minOn-site SLA
- 24/7Coverage
AMC sized to your industry, your systems, your shift pattern.
Hospitality
Hotels, F&B, serviced apartments. PMS (Opera, Mews, Cloudbeds), POS, PCI-DSS network, guest WiFi, IPTV, door locks, BMS. 24/7 with permanent night-shift coverage.
Healthcare
Clinics, hospitals, DHCC providers. EMR/EHR, PACS, RIS, LIS, pharmacy. NABIDH/Riayati integration, DHA Privacy Regulation, clinician-friendly support.
Retail and multi-branch
POS systems, multi-branch network, payment terminals, in-store WiFi, digital signage, e-commerce backend. Peak-traffic readiness for promotional periods.
Manufacturing and industrial
OT/IT convergence, MES, SCADA support, plant-floor network, ERP. Coming soon as a detailed track; under standard IT AMC today.
Financial services and fintech
DFSA-aware controls, transaction-processing uptime, regulator-grade audit trails. Coming soon as a detailed track; under standard IT AMC today.
Logistics and trading
Customs platforms, freight-forwarder integration, multi-warehouse, ERP. Coming soon as a detailed track; under standard IT AMC today.
Four reasons sector-tuned AMC outperforms a generic contract.
The systems are different, the failure modes are different
A retail POS network failure on a Friday evening is a different incident from a hotel PMS outage at 2am or an EMR slowdown during morning OPD. The engineering response, the escalation chain, and the recovery procedure all differ. Generic AMC treats them the same.
Compliance is sector-specific
PCI-DSS for retail and hospitality payment terminals. DHA Privacy Regulation for healthcare. DFSA for DIFC-licensed firms. NESA for critical infrastructure. UAE PDPL across all. Industry-specific AMC builds compliance into the operating posture from day one.
Engineers with vocabulary, not just technical skill
Our hospitality engineers know what a no-post status, a split folio, and a rooms move are. Our healthcare engineers know an ICD-10 from an INR. Industry vocabulary makes support conversations with non-IT staff faster and less error-prone.
SLA tuned to your operating hours
A 9-to-6 office and a 24/7 hotel cannot have the same SLA. Our industry tracks set priority tiers, response targets, and night-shift coverage to match how your business actually runs.
The common operational core, before industry-specific layers.
Hardware coverage
Servers, desktops, laptops, printers, peripherals. Brand-agnostic: Dell, HP, Lenovo, Apple, Microsoft Surface. Repair, replace, pre-image as needed.
Network and WiFi
Routers, switches, firewalls, wireless. Configuration, monitoring, on-site rebuild on failure. Standard or industry-tuned (high-density for hospitality, segmented for retail).
Microsoft 365 administration
Tenant operations, user lifecycle, license management, security baseline. Folded into the AMC; no separate Microsoft contract.
Cybersecurity baseline
Endpoint protection, MFA, patch management, threat-detection tuning. Industry-aligned: PCI-DSS for retail/hospitality, DHA for healthcare, etc.
24/7 helpdesk and on-call
Named UAE engineers, P1 5min / P2 10min / P3 30min SLA, on-site within 30 minutes of any Dubai address.
Monthly KPI reports
Tickets opened/closed, SLA attainment, security posture, license utilisation, P1 root-cause analysis. Quarterly business review with the operations lead.
From sector walkthrough to live coverage in two weeks.
- 1
Sector-specific walkthrough
1-2 days
On-site walk led by an engineer with prior experience in your industry. Maps your operational rhythm, peak hours, regulatory obligations, and the systems most likely to break.
- 2
Track selection and scope
3-5 days
Written scope: which industry track applies, what is in/out of coverage, response SLA per priority, escalation matrix. Tiered by size; chain pricing for multi-property/multi-branch groups.
- 3
Cutover and runbook drop
5-10 days
Documentation transfer, monitoring deployment, on-call rotation activation, industry-specific runbooks pre-loaded (hospitality night-shift playbook, healthcare PACS-outage runbook, etc.).
- 4
First monthly report
Day 30
Industry-aware KPI report (e.g., for hospitality: PMS uptime, POS uptime per outlet, payment terminal incidents; for healthcare: EMR uptime, NABIDH submission rate, PACS performance). Quarterly business review scheduled.
What buyers ask when choosing an industry-specific track.
Services that pair with industry-specific AMC.
Talk to an engineer who has shipped AMC in your sector.
Book a walkthrough and an industry-specific engineer will assess your operating environment. Written scope and SLA within five business days; cutover within two weeks.
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