IT AMC built for Dubai hotels, restaurants, and serviced apartments.
Hotel IT does not stop because a printer broke at 2am or a guest cannot connect to WiFi. Our hospitality AMC covers PMS, POS, BMS, guest networks, IPTV, door locks, and payment terminals as one contract, with engineers on site within 30 minutes of any Dubai property.
- 24/7remote coverage
- 5minP1 remote response
- 40+Hospitality clients
- DTCMClassification aware
Every system a Dubai hotel actually runs on, in one contract.
Property Management System (PMS)
Support, integration, and uptime for Opera, Mews, Cloudbeds, Hotelogix, Protel, IDS, and others. Reservation flow, night audit, channel manager sync, and rate parity issues handled the same day.
Restaurant and bar POS
Micros, Oracle Symphony, Aloha, Toast, Lightspeed, SAP B1, and local POS systems. Kitchen display screens, table-management terminals, and printer chains kept running through service hours.
Guest WiFi and captive portal
High-density WiFi (Ruckus, Cisco Meraki, Aruba) tuned for 200+ concurrent guests per floor. TRA-compliant captive portal with SMS/passport authentication, bandwidth tiers, and an IT desk that answers a guest WiFi complaint in under five minutes.
Payment terminals (PCI-DSS)
Network Indemnity, Network International, AMEX terminals integrated cleanly with PMS and POS. PCI-DSS network segmentation, terminal-rotation tracking, and ASV scans coordinated with your acquirer.
IPTV, hospitality TV, casting
Samsung Hospitality, LG Pro:Centric, Philips MediaSuite, Hospitality IPTV middleware. Channel lineup, in-room app deployment, casting from guest devices, and Bluetooth pairing on guestroom TVs.
Electronic door locks and key cards
Onity, Salto, Ving, Vingcard, and Assa Abloy integrations with PMS for automatic key encoding on check-in. Card encoders, lock battery monitoring, and emergency key access procedures.
BMS, energy, and in-room automation
Honeywell INNCOM, Siemens Desigo, in-room thermostats, occupancy sensors, and curtain/lighting control panels. Failure alerts forwarded to engineering and IT in parallel.
IP telephony and switchboard
Avaya Aura, Mitel, Yeastar, 3CX, and FortiVoice systems. Guestroom phone provisioning, switchboard call-handling, IVR menus, and wake-up call scheduling integrated with PMS.
Back-of-house hardware and network
Servers, network switches, firewalls, printer fleet (front office, F&B, kitchens, housekeeping). Spare-parts cabinet for common SKUs (printer drums, network SFPs, POS terminals) stocked on site.
Four reasons hospitality IT teams move their AMC to GR.
5-minute P1 remote response, 24/7, every Dubai property
A named engineer picks up your P1 within 5 minutes, at any address, because the fix starts in a remote session rather than a vehicle.
Hospitality-trained engineers, not generalists
12+ engineers on the team have shipped Opera, Mews, or Micros migrations as project lead. They know what a "rooms move", a "split folio", and a "no-post" status mean. Front-desk explanations are not lost in translation.
PCI-DSS and TRA-aware from day one
Our network design separates guest WiFi, back-of-house, and payment terminals into three VLANs by default. PCI-DSS ASV scans, log retention, and quarterly attestation evidence built into the monthly report. TRA captive portal compliance configured for your property.
Multi-property and chain-friendly
Standard build for 2-property to 20-property chains: shared identity, centralised PMS reporting, single helpdesk number for all GMs. Property-by-property SLA reports rolled into a single chain dashboard.
Six hospitality formats we run IT for.
4 and 5-star hotels
Opera PMS, Micros POS, Honeywell INNCOM in-room control, Onity door locks, Network International payment. 200-500 room properties with full F&B and meeting facilities.
Serviced apartments and aparthotels
Mews or Cloudbeds PMS, self-check-in kiosks, residential-grade door locks, long-stay billing. DTCM/DET-classified properties with monthly invoice cycles.
Restaurants and F&B groups
Multi-outlet POS networks (5-30 outlets per group), centralised kitchen-display orchestration, dispatch-platform integration (Deliveroo, Talabat, Careem Food).
Boutique and lifestyle hotels
Cloud-first PMS stack (Mews, Cloudbeds, Little Hotelier), tablet-based check-in, Google/Outlook calendar integration, lean back-of-house.
Hotel apartments and long-stay
Extended-stay billing modules, residential WiFi tiers, business-centre print services, and corporate-rate channel-manager integration.
Spa, salon, and wellness centres
Booker, Mindbody, Zenoti booking systems with payment integration. Client-history privacy controls, multi-therapist rota systems, retail-product POS.
Three ways to run hospitality IT, with their real trade-offs.
| Feature | GR Hospitality AMC | Generic IT AMC | Hotel in-house IT |
|---|---|---|---|
PMS expertise (Opera, Mews, Cloudbeds) | Varies | ||
5-minute P1 remote response SLA | 60-90 min | On site | |
24/7 night shift coverage | Business hours | ||
PCI-DSS network design | Varies | ||
TRA captive portal compliance | |||
Multi-property dashboard | |||
Channel manager integration | |||
Cost per property per month | Predictable | Cheaper | Highest |
Holiday and leave cover | Limited |
Priority tiers tuned for hotel operations.
Resolution target
4 hours
Example incidents
- PMS reservation flow halted
- Payment processing offline
- Switchboard or main IVR down
- Door-lock encoder failure at front desk
- WiFi outage affecting >50% of guest rooms
Resolution target
8 hours
Example incidents
- Single outlet POS down
- Kitchen display offline
- Single-floor WiFi degraded
- Printer fleet failure in F&B
- Single door-lock encoder fault
Resolution target
24 hours
Example incidents
- Single workstation issue
- Single printer fault
- Single guestroom IPTV
- Email or M365 user-level issue
- Routine maintenance request
SLA measured 24/7, including UAE public holidays. All P1 events root-cause documented in the monthly KPI report.
From walkthrough to first month of monthly reports.
- 1
Property walkthrough
1 day
remote discovery session of front office, back office, F&B outlets, kitchens, switchboard, server room, MDF/IDF closets, and a sample of guest rooms. We photograph existing setup, log every active system, and capture license counts.
- 2
Coverage proposal
3-5 days
Written scope per property: which systems are covered, response SLA per priority, escalation matrix, monthly KPI shape. Tiered for property size; chain-level pricing for multi-property groups.
- 3
Cutover and documentation
5-10 days
Existing IT documentation transferred, missing diagrams rebuilt, credentials rotated and vaulted, monitoring agents deployed, on-call rotation activated, 24/7 helpdesk number issued to GM and HoDs.
- 4
First monthly report
Day 30
Detailed report with tickets opened/closed, SLA attainment, P1 incidents with root cause, security baseline status, license inventory, and next-month recommendations. Quarterly business review scheduled with GM.
“We replaced two separate vendors with GR (one for PMS support, one for network and POS) and our weekly outage count fell from four to zero in the first month. The 5-minute P1 remote response SLA is real. They have been on property within 20 minutes for every P1 we have raised.”
What hotel GMs and IT managers ask us before signing.
Related guides and services for hospitality operations.
Get a property walkthrough and a written AMC quote in a week.
remote discovery session at no cost. Written scope and SLA document within five business days. Cutover from your existing vendor in 5-10 days if you proceed.
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