What is IT AMC in Dubai and why do businesses need it?

IT AMC (Annual Maintenance Contract) in Dubai is a comprehensive service agreement for maintaining all IT equipment and systems. Businesses need IT AMC for predictable costs, 24/7 support, preventive maintenance, reduced downtime, and expert technical assistance. It's the most affordable way to ensure reliable IT operations.

How much does IT AMC cost in Dubai?

IT AMC pricing in Dubai depends on the number of devices and users, the coverage tier (remote, on-site, or hybrid), the response-time SLA, and whether servers, network, and cybersecurity are included. We scope every contract to your environment and provide a fixed monthly quote on request, so you get predictable costs with no per-incident surprises.

What is included in managed IT services in Dubai?

Our managed IT services in Dubai include complete IT infrastructure management, 24/7 monitoring and support, cybersecurity, cloud services, backup and disaster recovery, help desk support, network management, and proactive maintenance. It's a complete IT department solution with affordable monthly pricing.

What is the response time for IT support in Dubai?

GR IT Services operates a priority-tiered response SLA for managed and AMC clients: 5 minutes for P1 critical issues, 10 minutes for P2 high-priority tickets, and 30 minutes for P3 medium-priority tickets. We provide 24/7 coverage across all Dubai areas.

Which areas in Dubai does GR IT Services cover?

We provide IT AMC and managed IT services across all Dubai areas including Dubai Internet City, Business Bay, Downtown Dubai, DIFC, Dubai Marina, JLT, Sheikh Zayed Road, Dubai Silicon Oasis, Bur Dubai, and Deira. We also serve Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah with complete IT support.

Why is GR IT Services the best IT company in Dubai?

GR IT Services is the best IT company in Dubai because we offer affordable prices, reliable 24/7 support, a 5-minute response SLA for critical issues (10 minutes for high-priority, 30 minutes for medium), complete IT solutions, certified Microsoft Partner status, continuous service since 2022, and 68+ satisfied clients. We provide the best IT AMC and managed IT services in Dubai with guaranteed SLA.

Microsoft Security Exposure Management, UAE

Find the choke points that many attack paths run through, and you fix ten problems with one change.

Exposure Management builds a graph across devices, identities, cloud assets and your external attack surface, simulates how an attacker would move, and surfaces the points where many paths converge. It also pulls in ServiceNow, Tenable, Qualys and Rapid7 data, so the picture is not limited to Microsoft signals.

Book an exposure review See what the graph covers

Microsoft Security Exposure Management for UAE organisations

Choke pointsWhere many attack paths converge
Azure, AWS, GCPPlus on-premises, in one graph
Critical assetsPredefined and customised, across domains
Third-party dataServiceNow, Tenable, Qualys, Rapid7

What it does

Eight capabilities, and one that changes how you prioritise everything.

Microsoft describes a unified view of security posture across assets and workloads spanning endpoints, cloud resources and external attack surfaces, enriching asset information with security context so you can proactively manage attack surfaces, protect critical assets and mitigate exposure risk across the digital estate.

Choke points, which are the most useful output

Microsoft describes focusing on choke points through which many attack paths flow, including those bridging on-premises and cloud environments. That reframes remediation entirely. Instead of working a list of findings by severity, you fix the small number of places where many routes converge, and a single change removes multiple paths at once. It is the difference between chipping at a backlog and closing it.

One graph across everything, not one per product

The enterprise exposure graph gathers information from cloud misconfigurations, multi-cloud assets and external attack surface data, with schemas providing context about devices, identities, machines, cloud resources and storage across all environments. Microsoft frames this as aligning with the continuous threat exposure management approach, which is the model most security frameworks are moving towards.

Critical assets, marked across every domain

Microsoft describes marking predefined assets, and assets you customise, as critical across all domains including devices, identities and cloud resources. That matters because exposure without business context is just a long list. Knowing that a particular path ends at a critical asset is what converts a technical finding into something a board will fund.

A dashboard organised around doing rather than reading

The overview is built around two actions. Resolve Now presents prioritised actionable items across patch, mitigate and fix categories, focused on internet-exposed and business-critical assets. Monitor Exposure gives a real-time view of internet-exposed resources including cloud assets, devices and shadow resources, plus domain initiative scores across code, endpoint, cloud, identity and SaaS.

It ingests the tools you already pay for

Microsoft names third-party connectors for ServiceNow configuration management database, Tenable, Qualys and Rapid7, consolidating that data into a single unified view. For organisations that already run a vulnerability scanner or a service management database, this stops exposure management being another disconnected view and starts making it the one that joins the others.

Attack path simulation across hybrid environments

Microsoft describes generating attack paths from data collected across assets and workloads in multiple environments, simulating attack scenarios and identifying weaknesses an attacker could exploit across endpoints and cloud resources, including hybrid paths that span on-premises and cloud contexts. Those hybrid paths are the ones most organisations cannot see at all, because nothing else looks at both sides.

A queryable graph, not just a dashboard

You can query the enterprise exposure graph to explore assets, assess risk and hunt for threats across on-premises, hybrid and multicloud environments including Azure, AWS and Google Cloud Platform, and visualise the results on the attack surface map. For an architect trying to answer a specific structural question, that is a materially different tool from a scored report.

Public cloud only, which is worth checking first

Microsoft states that Security Exposure Management is available in public cloud only and is not available in national or sovereign clouds. For UAE commercial tenants that is not a constraint, and for any organisation whose estate touches a sovereign cloud environment it is a scoping fact that belongs at the start rather than in a footnote.

Why this changes prioritisation

A choke point is worth more than a hundred findings.

Most posture tooling produces a ranked list. This produces a structure, and structures have weak points that lists cannot show you.

Microsoft describes attack paths generated from data across assets and workloads in multiple environments, simulating attack scenarios and identifying weaknesses an attacker could exploit, including hybrid paths spanning on-premises and cloud.
It then lets you focus on choke points through which many attack paths flow. A choke point is a single asset, permission or misconfiguration that appears in a large number of routes, which means remediating it removes all of them.
That is a fundamentally different conversation with a board or a budget holder. Not eight hundred findings ranked by severity, but four changes that between them close most of the ways an attacker reaches something that matters.
It also solves the problem of exposure without business context. Because critical assets are marked across devices, identities and cloud resources, a path can be described in terms of what it ends at rather than what it starts from, which is the half people actually care about.

Ask us to find your choke points

How we approach it

Four things that turn an exposure graph into fewer ways in.

This is a tool that produces genuinely good analysis and then depends entirely on somebody acting on it across team boundaries, which is where most of these programmes stall.

We work choke points, not findings

The value of a graph is that it shows structure. Focusing on the points through which many attack paths flow means a small number of changes removes a large number of routes, which is both faster and considerably easier to justify than working a severity-ranked list that never ends.

We get critical asset marking right early

Exposure without business context is a long list of technically true statements. Marking assets as critical, across devices, identities and cloud resources rather than only servers, is what lets a path be described by what it reaches. That framing is what makes the finding fundable rather than merely accurate.

We connect what you already own before adding anything

ServiceNow configuration management data, and findings from Tenable, Qualys or Rapid7 where you run them, consolidated into the same view. Most organisations already generate a large amount of the raw material and simply have it sitting in four places, which is a consolidation exercise rather than a purchase.

We put the hybrid paths in front of both teams

Hybrid attack paths spanning on-premises and cloud are the ones nothing else surfaces, and they are also the ones neither team owns alone. Getting the cloud and the infrastructure teams looking at the same path together is usually the single most productive session in an exposure engagement.

Where this matters most

Six UAE situations where exposure management earns its place.

Microsoft names the audiences directly: security and compliance administrators, security operations teams, security architects, and chief information security officers who need to express exposure within an organisational risk framework.

A CISO who has to express risk to a board

Microsoft names this audience explicitly: decision makers who need insight into organisational attack surfaces and exposure to understand security risk within organisational risk frameworks. Choke points and attack paths ending at named critical assets present far better in that room than a count of vulnerabilities that means nothing to anybody outside security.

A hybrid estate where nobody sees both halves

The infrastructure team sees on-premises, the cloud team sees Azure or AWS, and the path that starts on a workstation and ends at a cloud storage account is visible to neither. Hybrid attack paths spanning on-premises and cloud contexts are the specific gap this closes, and they are consistently the most uncomfortable findings.

An organisation already running Tenable, Qualys or Rapid7

Named connectors exist for all three, plus ServiceNow configuration management data. Rather than adding a competing view, the existing scanner findings become part of a graph that also knows about identities, cloud misconfiguration and internet exposure. That is a consolidation that makes the existing investment more useful.

A business unsure what it has exposed to the internet

The Monitor Exposure view gives a real-time picture of internet-exposed resources including cloud assets, devices and shadow resources. Shadow resources in particular are the ones nobody owns and nobody remembers creating, and they are disproportionately represented in real incidents.

A multicloud estate assembled by accident

Azure from the main programme, AWS from an acquisition, Google Cloud from one team requirement. Exposure Management aggregates signals across all three through Defender for Cloud integration alongside on-premises, which for many organisations is the first time anybody has seen the combined attack surface rather than three separate ones.

An organisation adopting a continuous exposure framework

Microsoft describes the approach as aligning with continuous threat exposure management, the model most security frameworks are converging on. For organisations formalising their security programme, the initiative scores across code, endpoint, cloud, identity and SaaS give a structure to report against rather than an ad hoc set of metrics.

Three positions

How organisations understand their own exposure.

The middle column is where most well-resourced organisations sit: several good tools, each producing a ranked list of its own domain, and nothing joining them into a route.

Vulnerabilities known

Exposure graph in useYes

Several tools, separate listsYes

Vulnerability scans onlyYes

Cloud misconfigurations known

Exposure graph in useYes

Several tools, separate listsSometimes

Vulnerability scans onlyNo

Internet-exposed assets known

Exposure graph in useYes

Several tools, separate listsPartly

Vulnerability scans onlyNo

Identity permissions included in the picture

Exposure graph in useYes

Several tools, separate listsNo

Vulnerability scans onlyNo

Attack paths modelled end to end

Exposure graph in useYes

Several tools, separate listsNo

Vulnerability scans onlyNo

Hybrid paths spanning cloud and on-premises

Exposure graph in useYes

Several tools, separate listsNo

Vulnerability scans onlyNo

Choke points identified

Exposure graph in useYes

Several tools, separate listsNo

Vulnerability scans onlyNo

Critical assets distinguished from the rest

Exposure graph in useYes

Several tools, separate listsRarely

Vulnerability scans onlyNo

Third-party scanner data consolidated

Exposure graph in useYes

Several tools, separate listsNo

Vulnerability scans onlyNot applicable

Frequency in the UAE market

Exposure graph in useRare

Several tools, separate listsCommon

Vulnerability scans onlyCommon

Feature	Exposure graph in use	Several tools, separate lists	Vulnerability scans only
Vulnerabilities known	Yes	Yes	Yes
Cloud misconfigurations known	Yes	Sometimes	No
Internet-exposed assets known	Yes	Partly	No
Identity permissions included in the picture	Yes	No	No
Attack paths modelled end to end	Yes	No	No
Hybrid paths spanning cloud and on-premises	Yes	No	No
Choke points identified	Yes	No	No
Critical assets distinguished from the rest	Yes	Rarely	No
Third-party scanner data consolidated	Yes	No	Not applicable
Frequency in the UAE market	Rare	Common	Common

What feeds the graph

Sources, and what each adds to the exposure picture.

Drawn from the published description. The third-party connectors are the part organisations do not expect, and frequently the part that makes the picture complete.

	Source	What it contributes
Endpoints	Devices, their configuration and their weaknesses
Identities	Accounts and the permissions that create movement between assets
Azure, AWS and GCP	Cloud assets and misconfigurations, through Defender for Cloud integration
External attack surface	What is reachable from the internet, including shadow resources
Defender Vulnerability Management	Vulnerabilities across devices and cloud resources, integrated for assessment and remediation
ServiceNow CMDB	Configuration management data, for asset context you already maintain
Tenable, Qualys, Rapid7	Existing vulnerability scanner findings, consolidated rather than duplicated
Critical asset marking	Predefined and custom, across devices, identities and cloud resources

How an engagement runs

Five steps, and the critical asset work pays for itself.

Typically four to eight weeks. Connecting sources is technical and quick. Deciding what is critical, and getting two teams to act on a shared path, is the work that determines the outcome.

1
Confirm availability and connect the sources
Public cloud availability first, since Microsoft states it is not available in sovereign clouds. Then endpoints, identities, and Azure, AWS and GCP through Defender for Cloud integration, plus external attack surface data, so the graph reflects the whole estate rather than the part one team owns.
2
Connect the tools you already run
ServiceNow configuration management data for asset context you already maintain, and Tenable, Qualys or Rapid7 findings where those are in use, consolidated into the same view. This is consolidation rather than duplication, and it improves the graph without any new scanning.
3
Mark what is actually critical
Predefined and customised critical assets across devices, identities and cloud resources. This is a business conversation rather than a technical one, and it is the step that determines whether the output reads as a security report or as a statement about what the organisation would actually lose.
4
Work the choke points, not the list
Reviewing attack paths, identifying the points through which many of them flow, and prioritising those. Hybrid paths get walked through with the cloud and infrastructure teams together, since those paths are precisely the ones that neither team owns and both have to act on.
5
Establish the reporting rhythm
Resolve Now for prioritised patch, mitigate and fix items focused on internet-exposed and business-critical assets. Monitor Exposure for the real-time internet exposure picture and the initiative scores across code, endpoint, cloud, identity and SaaS. Then a cadence for reviewing whether the choke points are actually closing.

Straight answers

What organisations ask about Security Exposure Management.

Vulnerability management tells you what is weak. Exposure management tells you how those weaknesses connect into routes an attacker could take, across devices, identities, cloud resources and your external attack surface, and which points many of those routes run through. Defender Vulnerability Management integrates into it, so the vulnerability data becomes one input to a structural picture rather than the whole picture.

Microsoft describes focusing on choke points through which many attack paths flow, including those that bridge on-premises and cloud environments. In practice it is a single asset, permission or misconfiguration that appears in a large number of simulated routes. Fixing it removes all of those routes at once, which is why it is a far better unit of work than a severity-ranked finding.

Yes, and this is one of its stronger features. Microsoft names connectors for ServiceNow configuration management database, Tenable, Qualys and Rapid7, consolidating that data into a single unified view. For organisations already running a scanner, this turns exposure management into the layer that joins their existing tools rather than another one competing with them.

Azure, AWS and Google Cloud Platform through Defender for Cloud integration, alongside traditional on-premises signals, with the unified exposure graph covering devices, identities, cloud assets and external attack surfaces. Microsoft describes this as aligning with the continuous threat exposure management approach, which is the direction most security frameworks are moving.

For a commercial UAE tenant, yes. Microsoft states Security Exposure Management is available in public cloud only and is not available in national or sovereign clouds, naming US Government and China Government clouds among them. If any part of your estate sits in a sovereign cloud environment, that portion falls outside what this can cover and it is worth establishing at the start.

Microsoft describes marking predefined assets, and assets you customise, as critical across all domains including devices, identities and cloud resources. They matter because exposure without business context produces a list nobody can prioritise. A path that ends at a critical asset is a different proposition from one that ends at a test machine, and only you can supply that distinction.

Two things. Resolve Now presents prioritised, actionable items across patch, mitigate and fix categories, focused on internet-exposed and business-critical assets. Monitor Exposure gives a real-time view of internet-exposed resources including cloud assets, devices and shadow resources, along with domain initiative scores across code, endpoint, cloud, identity and SaaS.

Yes. The enterprise exposure graph can be queried to explore assets, assess risk and hunt for threats across on-premises, hybrid and multicloud environments, with graph schemas providing context about devices, identities, machines, cloud resources and storage. Results can be visualised on the attack surface map, which is what makes this useful to an architect answering a specific structural question.

Defender for Cloud analyses attack paths within your cloud estate. Exposure Management extends that across the whole picture, including endpoints, identities and external attack surface alongside the cloud signals it receives through the Defender for Cloud integration. The hybrid paths that span on-premises and cloud are specifically what the wider graph adds.

Microsoft names four audiences: security and compliance administrators maintaining posture, security operations and partner teams needing visibility across organisational silos, security architects solving systematic posture issues, and chief information security officers and decision makers who need to understand exposure within organisational risk frameworks. In practice the architect and the CISO get the most from it.

The Monitor Exposure view explicitly includes shadow resources alongside cloud assets and devices in its real-time picture of what is internet-exposed. Continuous discovery of assets and workloads across endpoints, cloud environments and external attack surfaces is part of the design, which means the inventory is produced rather than supplied by you.

It can, if you treat the output as a list. The whole argument for exposure management is that it produces structure instead: a small number of choke points whose remediation removes many paths, prioritised against assets you have marked as critical. Used that way it shortens the backlog rather than adding to it. Used as another scored report it will join the others.

Yes, through integration. Microsoft describes assessing, prioritising and remediating vulnerabilities across devices and cloud resources through the Defender Vulnerability Management integration in Security Exposure Management. The benefit is prioritisation by structural relevance rather than by severity score alone, which is a materially better ordering for a limited remediation budget.

We confirm entitlement against your tenant rather than asserting it here, because the overview page does not enumerate the requirements and we would rather check than tell you something that does not match your agreement. What is worth knowing is that several of the contributing signal sources are commonly already licensed, so the coverage question usually comes before the purchase question.

We scope per organisation, driven by how many sources need connecting, whether third-party scanner and configuration management data is in scope, and whether you want the remediation programme run or just the analysis delivered. What we will do free in the first conversation is establish which of your existing tools can feed the graph, since that is usually more than expected.

A scan produces a list of weaknesses ranked by technical severity. Exposure management asks which of those weaknesses sit on a path an attacker could actually walk to something that matters. The two outputs look similar and lead to very different remediation orders, which is the entire reason the discipline exists.

Somebody with authority to reorder other teams' work, because that is what the output does. An exposure finding frequently says the third most severe vulnerability should be fixed first because of where it sits. Without an owner who can make that call stick, the report becomes an interesting document rather than a change in what gets patched.

Before deploying

Fifteen questions worth answering first.

The first group is coverage, since a graph is only as complete as what feeds it. The second is business context. The third is whether the output will be acted on, which for exposure management is the whole point.

Coverage

Is your estate in public cloud only?
It is not available in sovereign clouds.
Is Defender for Cloud connected?
That is how Azure, AWS and GCP signals arrive.
Are endpoints covered by Defender for Endpoint?
The device half of the graph.
Is identity data feeding in?
Identities are where paths connect assets.
Do you run Tenable, Qualys or Rapid7?
Connectors exist for all three.

Business context

Which assets are genuinely critical?
Predefined and custom marking is supported.
Are critical identities marked, not just servers?
Critical marking spans identities too.
Do you have a CMDB worth connecting?
ServiceNow is a named connector.
What is actually internet-exposed today?
The Monitor Exposure view answers this.
Are there shadow resources nobody owns?
They appear in the exposure view.

Acting on it

Who owns remediation of a choke point?
It usually spans two teams.
Can cloud and endpoint teams act together?
Hybrid paths need both.
Is there a forum where attack paths get discussed?
They are an architecture conversation.
Which initiative scores would you report on?
Code, endpoint, cloud, identity and SaaS.
Would a board see this, or only the security team?
Choke points present unusually well.

The pages around this one.

Defender for Cloud

The cloud posture layer that supplies the Azure, AWS and GCP signals feeding the exposure graph.

Defender Vulnerability Management

The vulnerability data that integrates into exposure management for structurally prioritised remediation.

Defender XDR

Where exposure management appears as one of the eleven signal sources feeding correlated incidents.

Next step

Ask which single change would remove the most attack paths.

That is the question a choke point answers, and almost no organisation can answer it today. It is also the question that turns a security budget conversation from a long list into a short one, which is worth something on its own.

Book an exposure review Call +971 56 613 2743

Related Services

Explore more solutions that work great with this service

Eight capabilities, and one that changes how you prioritise everything.

Feature

Exposure graph in use

Several tools, separate lists

Vulnerability scans only

Vulnerabilities known

Yes

Cloud misconfigurations known

Yes

Sometimes

Internet-exposed assets known

Yes

Partly

Identity permissions included in the picture

Yes

Attack paths modelled end to end

Yes

Hybrid paths spanning cloud and on-premises

Yes

Choke points identified

Yes

Critical assets distinguished from the rest

Yes

Rarely

Third-party scanner data consolidated

Yes

Not applicable

Frequency in the UAE market

Rare

Common

	Source	What it contributes
Endpoints	Devices, their configuration and their weaknesses
Identities	Accounts and the permissions that create movement between assets
Azure, AWS and GCP	Cloud assets and misconfigurations, through Defender for Cloud integration
External attack surface	What is reachable from the internet, including shadow resources
Defender Vulnerability Management	Vulnerabilities across devices and cloud resources, integrated for assessment and remediation
ServiceNow CMDB	Configuration management data, for asset context you already maintain
Tenable, Qualys, Rapid7	Existing vulnerability scanner findings, consolidated rather than duplicated
Critical asset marking	Predefined and custom, across devices, identities and cloud resources

Source

What it contributes

Endpoints

Devices, their configuration and their weaknesses

Identities

Accounts and the permissions that create movement between assets

Azure, AWS and GCP

Cloud assets and misconfigurations, through Defender for Cloud integration

External attack surface

What is reachable from the internet, including shadow resources

Defender Vulnerability Management

Vulnerabilities across devices and cloud resources, integrated for assessment and remediation

ServiceNow CMDB

Configuration management data, for asset context you already maintain

Tenable, Qualys, Rapid7

Existing vulnerability scanner findings, consolidated rather than duplicated

Critical asset marking

Predefined and custom, across devices, identities and cloud resources

Find the choke points that many attack paths run through, and you fix ten problems with one change.

Eight capabilities, and one that changes how you prioritise everything.

Choke points, which are the most useful output

One graph across everything, not one per product

Critical assets, marked across every domain

A dashboard organised around doing rather than reading

It ingests the tools you already pay for

Attack path simulation across hybrid environments

A queryable graph, not just a dashboard

Public cloud only, which is worth checking first

A choke point is worth more than a hundred findings.

Four things that turn an exposure graph into fewer ways in.

We work choke points, not findings

We get critical asset marking right early

We connect what you already own before adding anything

We put the hybrid paths in front of both teams

Six UAE situations where exposure management earns its place.

A CISO who has to express risk to a board

A hybrid estate where nobody sees both halves

An organisation already running Tenable, Qualys or Rapid7

A business unsure what it has exposed to the internet

A multicloud estate assembled by accident

An organisation adopting a continuous exposure framework

How organisations understand their own exposure.

Sources, and what each adds to the exposure picture.

Five steps, and the critical asset work pays for itself.

Confirm availability and connect the sources

Connect the tools you already run

Mark what is actually critical

Work the choke points, not the list

Establish the reporting rhythm

What organisations ask about Security Exposure Management.

How is this different from vulnerability management?

What is a choke point?

Does it cover more than Microsoft signals?

Which clouds does it cover?

Is it available to us?

What are critical assets and why do they matter?

What does the dashboard actually show?

Can we query it ourselves?

How does it relate to Defender for Cloud attack path analysis?

Who is this actually for?

What about things nobody knows we have?

Will this produce another backlog nobody works?

Does it help with vulnerability remediation?

What licensing does it need?

What does an engagement cost?

How is this different from a vulnerability scan?

Who should own this internally?

Fifteen questions worth answering first.

Coverage

Business context

Acting on it

The pages around this one.

Defender for Cloud

Defender Vulnerability Management

Defender XDR

Ask which single change would remove the most attack paths.

Related Services

Defender EASM

Defender for Cloud

Defender Vulnerability Management

Defender XDR

VAPT Testing

Vulnerability Assessment

Microsoft Security Dubai

Active Directory Audit

Find the choke points that many attack paths run through, and you fix ten problems with one change.

Eight capabilities, and one that changes how you prioritise everything.

Choke points, which are the most useful output

One graph across everything, not one per product

Critical assets, marked across every domain

A dashboard organised around doing rather than reading

It ingests the tools you already pay for

Attack path simulation across hybrid environments

A queryable graph, not just a dashboard

Public cloud only, which is worth checking first

A choke point is worth more than a hundred findings.

Four things that turn an exposure graph into fewer ways in.

We work choke points, not findings