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GR IT SERVICES
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  2. Cloud & Infrastructure
  3. Backup as a Service
Backup as a Service Dubai

Backup as a Service (BaaS): immutable cloud backup with tested restore for UAE businesses.

BaaS replaces tape rotations, USB drives, and the "we have backups but nobody has tested a restore" pattern. We deploy and operate cloud-native backup for M365, Azure VMs, on-prem servers, endpoints, and SaaS apps. Immutable storage with WORM lock for ransomware resilience, quarterly restore tests, written RPO/RTO commitments, monthly compliance reports for audit.

Book a BaaS scoping callSee backup scope
Backup operations dashboard
  • ImmutableWORM-locked cloud storage
  • QuarterlyRestore tests
  • M365 + Azure + on-premScope
  • ReportedMonthly to audit
BaaS scope

Six workload categories under one backup operating model.

BaaS done well covers everything your business depends on, with immutable storage and tested restores. We deliver across six categories because partial backup is no backup; the day you need it, the gap is what matters.

Microsoft 365 backup

Exchange Online mailboxes, OneDrive, SharePoint sites, Teams content. Microsoft's native retention is not backup; third-party SaaS-backup tools (Veeam, Acronis, Spanning, AvePoint) protect against ransomware, accidental deletion, retention-policy gaps.

Azure VM backup

Azure Backup for Azure VMs with point-in-time recovery. Cross-region replication for geo-resilience. Application-consistent snapshots for SQL Server, Oracle, custom apps.

On-prem server backup

On-prem Windows / Linux servers, VMware, Hyper-V, physical machines. Backup to Azure (cloud-tiered) or to on-prem appliance with cloud copy. Veeam, Acronis, Azure Backup MARS agent as appropriate.

Endpoint backup

Laptop and desktop backup for knowledge workers. Critical for hybrid-work workforces where corporate data lives on endpoints. OneDrive Known Folder Move covers basic; full endpoint backup for richer scenarios.

Immutable + air-gapped layer

Backup copies stored in immutable cloud storage (Azure Blob with immutability locks, AWS S3 Object Lock). Air-gapped offline copy for highest-risk workloads. Ransomware groups cannot delete immutable backups.

Quarterly restore tests

Restore tests every quarter against representative workloads. RTO measured. Documentation updated. Restore test reports become the audit-evidence pack regulators (DFSA, ADGM, DHA, NESA) ask for.

Why UAE businesses route BaaS through us

Four reasons clients pick our BaaS.

Tested restores, not just backups

Quarterly restore tests are part of the service, not an optional extra. Your RTO is measured, not assumed. The test report becomes audit evidence and gives leadership real confidence that backup works.

Written RPO/RTO commitments

Per-workload tier with written RPO (how much data could you lose) and RTO (how long to restore). Service credits apply when commitments are missed. Real numbers on the contract, not vague "we backup daily".

Immutable + air-gapped by default

Immutable storage prevents ransomware groups deleting backups. Critical workloads get an air-gapped copy as well. Multi-layered backup protection is the right answer for 2026 threat models.

Vendor-neutral tooling

Azure Backup for Azure-native. Veeam for hybrid VMware / Hyper-V / cloud. Acronis for endpoint and SMB. Microsoft 365 backup tools (Veeam, AvePoint, Acronis). Right tool per workload, not one-tool-fits-all.

BaaS profiles

Six profiles where BaaS is non-negotiable.

Regulated firms

DFSA, ADGM, DHA-licensed entities required to evidence backup and restore capability.

Healthcare providers

EMR, clinical data, imaging. Backup is regulatory expectation; ransomware exposure is high.

Multi-branch retailers

POS, payment, customer-data systems. Ransomware lockout means lost revenue immediately.

Professional services firms

Client data, project work, billing. Ransomware exposure leads to client and reputational impact.

Manufacturing operations

ERP, MES, plant systems. Production halts when backup recovery is needed.

Schools and universities

Student records, exam data, finance systems. Backup is regulatory and reputational essential.

BaaS vs alternatives

Four backup approaches compared.

Immutable cloud storage
GR BaaS
In-house Veeam (manual)If configured
Tape backup
No backup / hope
Quarterly restore tests
GR BaaS
In-house Veeam (manual)If someone runs them
Tape backupRare
No backup / hope
M365 backup included
GR BaaS
In-house Veeam (manual)Separate tool
Tape backup
No backup / hope
Written RPO/RTO commitments
GR BaaS
In-house Veeam (manual)In-house manages
Tape backup
No backup / hope
Audit-ready reporting
GR BaaS
In-house Veeam (manual)If someone writes it
Tape backupRare
No backup / hope
Ransomware-resilient
GR BaaS
In-house Veeam (manual)If configured
Tape backupYes if rotated off-site
No backup / hope
24/7 monitoring and alerting
GR BaaS
In-house Veeam (manual)Manual
Tape backup
No backup / hope
Cost predictability
GR BaaSPer-workload monthly
In-house Veeam (manual)Variable + staff time
Tape backupTape + storage
No backup / hopeZero cost, high incident cost
Feature
GR BaaS
In-house Veeam (manual)
Tape backup
No backup / hope
Immutable cloud storage
If configured
Quarterly restore tests
If someone runs themRare
M365 backup included
Separate tool
Written RPO/RTO commitments
In-house manages
Audit-ready reporting
If someone writes itRare
Ransomware-resilient
If configuredYes if rotated off-site
24/7 monitoring and alerting
Manual
Cost predictability
Per-workload monthlyVariable + staff timeTape + storageZero cost, high incident cost
How a BaaS engagement runs

Four phases from workload tiering to managed steady state.

BaaS onboarding starts with workload tiering: which workloads need 15-minute RPO, which can accept 24-hour RPO. Tier determines technology choice and cost. We then deploy, validate via first restore test, and operate.
  1. 1

    Workload tiering and design

    1-2 weeks

    Workload inventory. Tier per workload: tier-1 (15-min RPO, 4-hr RTO), tier-2 (1-hr RPO, 24-hr RTO), tier-3 (24-hr RPO, multi-day RTO). Output: written backup design and tier-mix.

  2. 2

    Deployment

    2-4 weeks

    Backup tooling deployed per workload category. Azure Backup for Azure VMs, Veeam for hybrid, M365 backup tool for tenant. Immutable storage configured. Retention policies applied.

  3. 3

    First restore test

    1 week

    Representative workloads test-restored. RTO measured. Defects in backup configuration identified and resolved. First quarterly restore-test report produced.

  4. 4

    Steady state

    Continuous

    24/7 monitoring. Daily backup-success reporting. Quarterly restore tests. Monthly KPI report. Annual capacity and retention review. Tooling refresh as Microsoft / Veeam features evolve.

“We thought we had backup until ransomware hit one of our suppliers. We watched them spend 5 days arguing with a ransom negotiator because their "backups" turned out to be the same fileshare the ransomware had encrypted. We engaged GR for BaaS within 30 days. Workloads tiered, immutable backup configured, first quarterly restore test verified RTO. Now we have a backup capability we can prove rather than hope.”
IT Director
IT leadership · UAE distribution business
Tested, audit-ready backup capability deployed in 6 weeks
BaaS FAQ

What buyers ask before adopting.

No, Microsoft's M365 retention is not backup. Native retention has gaps: limited recovery window for deleted items, no protection against ransomware-encrypted content, no point-in-time recovery for SharePoint or Teams. Third-party M365 backup is the standard answer for serious data protection.

Immutable storage means backups cannot be modified or deleted within the configured retention window, even by an administrator with full credentials. Critical for ransomware resilience: attackers cannot delete your backups even if they own your AD. Azure Blob with immutability locks and AWS S3 Object Lock are the standard immutable backup targets.

Quarterly minimum for representative workloads. Annually for full DR-grade end-to-end test on tier-1 workloads. Test reports become the audit evidence pack regulators ask for. Untested backups are not backups; they are hope.

Tier-1 workloads: 15-minute RPO, 4-hour RTO. Tier-2: 1-hour RPO, 24-hour RTO. Tier-3: 24-hour RPO, multi-day RTO. Tighter RPO/RTO is possible with continuous replication (DRaaS). We size during scoping based on workload value and budget.

Immutable backup means a clean recovery point is available even if production is encrypted. Recovery procedure: isolate the infected environment, restore from immutable backup to clean infrastructure, rebuild trust, return to operations. Quarterly tests rehearse this scenario.

BaaS protects against data loss (file deletion, ransomware, corruption) with point-in-time recovery. DRaaS protects against infrastructure loss (data centre fire, region outage) with continuous replication and fast failover. Most businesses need both; backup recovers files, DR recovers infrastructure.

Yes. We provide a self-service restore portal where authorised users can trigger test restores into an isolated environment without affecting production. Audit logged. Encouraged as a way to keep backup confidence high.

Backup targets in Azure UAE Central by default. Backups stay in UAE for PDPL-aligned residency. Cross-region replication to UAE North as paired region. Backups never leave UAE unless explicitly designed to.
Related services

Services that pair with BaaS.

DRaaS

Disaster recovery via continuous replication.

Learn more

Data backup

Core data backup service.

Learn more

Ransomware protection

Layered ransomware defence.

Learn more
BaaS, ready when you are

Book a BaaS scoping call and get a tiered-workload proposal in 5 days.

A scoping call covers your workloads, current backup state, regulator obligations, target RPO/RTO. Output: written BaaS proposal with workload tiering, technology mix, per-workload pricing.

Book a BaaS scoping callSee DRaaS

Related Services

Explore more solutions that work great with this service

Microsoft 365 Backup

Ten minute restore points, mass restore in hours

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Backup and Restore Audit

We test whether your backups actually restore

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Veeam Backup Dubai

Immutable repositories and tested, evidenced restores

Learn more

Data Centre Colocation

Tier III racks, migration, remote hands, UAE residency

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DRaaS

Tested disaster recovery on Azure

Learn more

Disaster Recovery

Business continuity and disaster recovery

Learn more

Ransomware Protection

Defender XDR and Sentinel-driven ransomware defense

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Business Continuity Planning

BCP, RPO/RTO design, and DR runbook authoring

Learn more
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for businesses across the UAE.

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