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GR IT SERVICES
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  2. Microsoft
  3. Dynamics 365
Microsoft Dynamics 365 Dubai

Microsoft Dynamics 365 implementation and support for UAE businesses.

Dynamics 365 is the Microsoft answer to ERP and CRM as a single, cloud-native, AI-enhanced platform. We implement, customise, integrate, and support Dynamics 365 for UAE businesses across the Business Central, Sales, Customer Service, Finance, Supply Chain, and Field Service modules. Native integration with Microsoft 365, Azure, Power Platform, and Copilot means data flows where it needs to without custom middleware.

Book a D365 scoping callSee D365 modules
Microsoft
Dynamics 365
Cloud Solution Partner
  • 6+D365 modules
  • NativeM365 + Azure integration
  • CopilotAI-enhanced
  • CSPLicensing optimised
Dynamics 365 modules we deliver

Six D365 modules covered end-to-end.

Dynamics 365 is not a single product but a family of cloud business applications. Each module solves a specific business problem and integrates with the others. We deliver the six modules below with implementation, customisation, integration, training, and ongoing support.

Dynamics 365 Business Central

Cloud ERP designed for SMBs and mid-market. Finance, sales, purchasing, inventory, projects, manufacturing in one system. The default D365 ERP for businesses under 500 employees in the UAE.

Learn more

Dynamics 365 Sales

CRM for sales teams. Lead and opportunity management, account hierarchies, pipeline reporting, sales forecasting, Copilot-assisted email drafting and meeting summarisation. Outlook-native for sales reps.

Learn more

Dynamics 365 Finance

Enterprise-grade financial management for organisations above 500 employees or with multi-entity, multi-currency complexity. General ledger, AP, AR, cash management, budgeting, fixed assets, regulatory reporting.

Learn more

Dynamics 365 Customer Service

Case management, omnichannel customer engagement (email, chat, voice, social), knowledge base, Copilot-assisted agent productivity, customer self-service portals on Power Pages.

Dynamics 365 Supply Chain Management

Demand forecasting, procurement, warehouse and inventory management, manufacturing, distribution. Integrates with Business Central or Finance as the financial backbone.

Dynamics 365 Field Service

Schedule, dispatch, manage field technicians. Mobile app for technicians, IoT-driven proactive service, route optimisation, parts inventory. Common for facilities, equipment maintenance, telecoms, utilities.

Why UAE businesses route D365 through us

Four reasons clients pick GR for Dynamics 365.

Microsoft Cloud Solution Provider, full stack

We sell, implement, and support the full Microsoft stack: D365, M365, Azure, Power Platform, Copilot. Single accountable partner across the platform, not a D365-only specialist who throws problems at your M365 team.

UAE compliance built in

VAT, e-invoicing (when mandated), Arabic-language UI, AED currency handling, ZATCA-readiness where Saudi expansion is in scope. We have implemented for DFSA, ADGM, DHA, KHDA-licensed entities; we know the regulator-aware configuration.

Copilot for Dynamics activated

D365 Copilot capabilities (sales conversation insights, customer-service summarisation, finance journal explanation, supply-chain forecasting) configured with proper data governance from day one. ROI measured per role.

Power Platform extension model

We extend D365 with Power Apps, Power Automate, Power BI, and Power Pages where a custom solution beats a customised module. Lower TCO than over-customising D365 itself; faster delivery.

D365 best-fit profiles

Six business profiles where D365 outperforms alternatives.

SMBs replacing QuickBooks / Tally / Zoho

Outgrowing entry-level accounting; Business Central is the natural next step.

Financial services

CRM for relationship managers, customer service for client servicing, finance for regulator reporting.

Healthcare networks

Patient relationship management, multi-clinic financial consolidation, supply-chain for medical inventory.

Multi-branch retailers

POS-to-ERP integration, customer insights, omnichannel customer service.

Manufacturers and distributors

MRP, warehouse management, field service for equipment, integrated finance.

Professional services firms

Project management, time and billing, client relationship management in a single platform.

D365 vs alternatives

Four common ERP / CRM choices, compared honestly.

M365 native integration
GR Dynamics 365
SAP S/4HANALimited
NetSuiteLimited
Zoho One
Azure cloud-native
GR Dynamics 365
SAP S/4HANAMulti-cloud
NetSuiteOracle Cloud
Zoho OneZoho Cloud
Copilot AI built in
GR Dynamics 365
SAP S/4HANAJoule (newer)
NetSuiteLimited
Zoho OneZia
Power Platform extensibility
GR Dynamics 365
SAP S/4HANA
NetSuite
Zoho One
SMB-suitable price point
GR Dynamics 365Business Central
SAP S/4HANA
NetSuite
Zoho One
Enterprise scale
GR Dynamics 365
SAP S/4HANA
NetSuite
Zoho OneStretched at top end
UAE VAT and e-invoicing
GR Dynamics 365
SAP S/4HANA
NetSuite
Zoho One
Implementation timeline
GR Dynamics 3653-9 months typical
SAP S/4HANA12-36 months
NetSuite6-12 months
Zoho One3-9 months
Total cost over 5 years (mid-market)
GR Dynamics 365Competitive
SAP S/4HANAHigh
NetSuiteMid-High
Zoho OneLowest
Feature
GR Dynamics 365
SAP S/4HANA
NetSuite
Zoho One
M365 native integration
LimitedLimited
Azure cloud-native
Multi-cloudOracle CloudZoho Cloud
Copilot AI built in
Joule (newer)LimitedZia
Power Platform extensibility
SMB-suitable price point
Business Central
Enterprise scale
Stretched at top end
UAE VAT and e-invoicing
Implementation timeline
3-9 months typical12-36 months6-12 months3-9 months
Total cost over 5 years (mid-market)
CompetitiveHighMid-HighLowest
How a D365 engagement runs

From scoping to go-live in 4 structured phases.

D365 implementation follows Microsoft Success by Design methodology. Each phase has defined deliverables, sign-off gates, and risk-review milestones. We do not skip phases to compress timelines; failed D365 implementations almost always cut corners at requirements or testing.
  1. 1

    Discovery and design

    4-8 weeks

    Process workshops, requirements documentation, gap analysis, fit-gap with standard D365, customisation and integration design. Output: written solution blueprint with sign-off from business and IT.

  2. 2

    Build and configure

    8-16 weeks

    D365 environment provisioned. Configuration applied, customisations developed, integrations built with M365, Azure, and existing systems. Data migration scripts authored. UAT environment prepared.

  3. 3

    Test and train

    4-6 weeks

    UAT cycles with named business testers. Defect triage and resolution. Train-the-trainer sessions. End-user training rolled out. Cutover plan finalised, go-live readiness reviewed.

  4. 4

    Cutover and hypercare

    4-6 weeks

    Production cutover over a planned window (typically a long weekend). Hypercare team on live standby for 4-6 weeks, named engineers, response within minutes for production issues. Hand-off to steady-state support.

“We replaced QuickBooks and a homegrown CRM with Dynamics 365 Business Central plus Sales. The implementation took 6 months, came in on budget, and went live without a single delayed payroll cycle. Twelve months in, our finance team is closing month-end in 4 days instead of 9. Sales pipeline visibility is the change our managing director talks about most.”
Chief Financial Officer
Finance leadership · UAE distribution business, 180 employees
Month-end close reduced from 9 days to 4
Dynamics 365 FAQ

What buyers ask before committing.

For SMBs replacing entry-level accounting: Business Central. For sales-led organisations needing CRM first: Sales. For enterprises with multi-entity complexity: Finance. The right starting module depends on your highest-pain process; we recommend starting with one module, proving value, then extending.

Business Central is designed for SMBs and mid-market (under 500 employees, single-entity or simple multi-entity). Finance is enterprise-grade with multi-currency, multi-entity, advanced consolidation, and complex regulatory reporting. Most UAE businesses are Business Central candidates; the threshold to move up is typically organisational complexity, not headcount alone.

Business Central greenfield SMB implementation: 3-6 months. Multi-module mid-market: 6-9 months. Enterprise multi-entity Finance + Supply Chain: 12-18 months. Timeline depends on customisation depth, integration count, data migration complexity, and change management commitment.

Yes. Native connectors for M365, Power Platform, Azure. Standard connectors for over 700 SaaS apps via Power Automate. Custom integration through Azure Logic Apps or Service Bus for bespoke line-of-business systems. Integration design is part of the discovery phase.

D365 includes Copilot capabilities native to each module: sales conversation insights, customer-service case summarisation, finance journal-entry explanation, supply-chain demand forecasting, marketing audience generation. Configured properly with data classification, ROI is measurable within 90 days of go-live.

D365 handles UAE 5% VAT natively. ZATCA Phase 2 e-invoicing for Saudi operations is delivered via a localisation extension. We have implemented both. If your UAE operations expand into KSA, the same D365 platform extends with the Saudi localisation rather than requiring a separate ERP.

Yes, all of these. Data migration patterns are well-documented. Master data (customers, vendors, items, chart of accounts) migrates cleanly. Open transactions (open AR, AP, inventory) require careful cutover planning. Historical data is typically kept in the legacy system in read-only mode rather than migrated.

Per-user per-month, varies significantly by module and user role (full user, team member, light user). We optimise licensing during scoping and consolidate under Cloud Solution Provider where it saves money. We quote on request after a scoping call; published prices are starting points that rarely reflect what a real business actually needs.
Related Dynamics 365 services

D365 modules we cover in depth.

D365 Business Central

Cloud ERP for SMBs and mid-market.

Learn more

D365 Sales

CRM with Copilot-assisted productivity.

Learn more

D365 Finance

Enterprise-grade financial management.

Learn more
Dynamics 365, ready when you are

Book a 30-minute D365 scoping call and we will return a written proposal.

A scoping call covers current business systems, target outcomes, regulator obligations, headcount, and complexity. Output: written D365 proposal with module recommendation, phasing, timeline, fee.

Book a D365 scoping callSee digital transformation

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