Server AMC in Dubai: Monitoring, Patching and Remote Recovery
A server AMC is a yearly contract that keeps your Windows servers and NAS units monitored, patched and recoverable, with their backups checked, so they are looked after before they fail, not only after. Ours is part of GR IT AMC: GR IT AMC Grow covers 1 server or NAS and GR IT AMC Scale covers 2, and extra Windows servers, physical or virtual, are added as a yearly line on your quote. A server that is down is a P1, so an engineer is working on it within 5 minutes, 24/7. Everything is delivered remotely, and an onsite visit is charged separately when hands are needed.
- 5 minP1 response, 24/7
- 1 or 2Servers or NAS in GR IT AMC Grow or Scale
- 100% remoteOnsite on request
Is this the right service for your business?
- Best fit
- An office running one or more Windows servers or NAS units, such as a file server or a domain controller, that wants them maintained on a yearly contract rather than fixed only after they fail.
- Agree the scope first
- Tell us how many servers, virtual machines and NAS units you run, what runs on them and how they are backed up. Servers beyond your package allowance are added as yearly lines on your quote.
- Start with a brief
- Use Get my server price with your user and server count. Your fixed yearly price, in writing, within 1 business day.
What does a server AMC cover?
Monitoring and alerts
Your servers and NAS units are monitored, and faults are raised as tickets automatically.
Patching on a schedule
Patched inside your package window: all patches within 7 days on GR IT AMC Grow. On Scale, critical patches within 72 hours and others within 7 days.
Backups checked and tested
GR IT AMC Grow: Microsoft 365 backup managed, server and NAS backup monitored, monthly restore test. Scale adds an offsite copy, a written DR runbook and a recovery test twice a year.
Remote recovery
When a server or NAS fails, an engineer works on the recovery remotely, inside your yearly fee.
NAS firmware reviewed
NAS firmware reviewed quarterly on GR IT AMC Grow, and monthly on Scale.
Hardware faults handled
Faults diagnosed remotely. Warranty claims raised and managed with your vendor, or an engineer sent at the onsite rate.
Asset register
Every server, warranty and licence recorded, with renewal alerts 60 days ahead on Grow and a 3-year refresh plan on Scale.
Monthly SLA report
Tickets, response times against target and every miss, in writing each month.
Why put your servers on a GR IT AMC?
A server down is a P1
An engineer is working on it within 5 minutes, day or night, on every package, with a 4-hour resolution target.
Restores tested, not assumed
A monthly restore test on GR IT AMC Grow, and an offsite copy with a recovery test twice a year on Scale.
A named engineer
GR IT AMC Grow gives you a named engineer, and Scale adds a backup engineer.
Every miss in writing
Your monthly report lists every SLA miss, with the ticket, the time it took and the reason.
Which servers can go on a server AMC?
File server or NAS
The shared drives the office works from, with their backup monitored.
Plan that fits
GR IT AMC GrowDomain controller
The Windows server that runs sign-in and policies for the office network, kept patched and monitored.
Plan that fits
GR IT AMC GrowTwo servers or more
GR IT AMC Scale covers 2 servers. Any further Windows server, physical or virtual, is added as a yearly line on your quote.
Plan that fits
GR IT AMC ScaleWhich GR IT AMC package covers how many servers?
| Feature | GR IT AMC Grow | GR IT AMC Scale |
|---|---|---|
Servers or NAS included | 1 | 2 |
Extra Windows servers, physical or virtual | Yearly add-on | Yearly add-on |
Monitoring | Computers, included network devices and your server or NAS | Plus both servers and all included network devices |
OS and app patching | All patches within 7 days | Critical within 72 hours, others within 7 days |
Backup | Microsoft 365 backup managed, server and NAS backup monitored, monthly restore test | Plus an offsite copy, a written DR runbook and a recovery test twice a year |
Firmware (NAS, firewall, switches, access points) | Quarterly | Monthly review |
P2 and P3 response hours | Mon to Fri 9:00 to 18:00, Sat 9:00 to 14:00 | 24/7 |
Asset register | Every device, warranty and licence, with renewal alerts 60 days ahead | Plus a 3-year refresh plan |
Your engineer | Named engineer | Named engineer plus a backup engineer |
Reporting and reviews | Monthly ticket and SLA report and a quarterly review call | Plus a monthly review call with roadmap |
How fast do you respond when a server fails?
Resolution target
Within 4 hours
Example incidents
- Server, firewall or core switch down
- Email tenant or domain unreachable
- Ransomware or an active security incident
- Site-wide internet outage
Resolution target
Within 1 business day
Example incidents
- Backup job failed overnight
- Printer down for a department
- VPN failing for one user
- One user cannot send or receive email
Resolution target
Within 3 business days
Example incidents
- Scheduled maintenance request
- Software install or licence change
- New user setup
- How-to question
Resolution target
Within 5 business days
Example incidents
- Planned small changes
- Documentation updates
- Non-urgent single-user requests
- Minor display or cosmetic issues
P1 is covered 24/7 on every package. P2 and P3 run in support hours, Monday to Friday 9:00 to 18:00 and Saturday 9:00 to 14:00, and 24/7 on GR IT AMC Scale. Every miss is listed in your monthly report.
Who picks up a ticket that is not resolved in time?
| Priority | Engineer | Service manager | Director | Managing director |
|---|---|---|---|---|
| P1 critical | Working on it within 5 min | Notified within 30 min | Briefed within 1 hour | Briefed within 2 hours if still open |
| P2 high | Working on it within 10 min | Notified within 1 hour | Briefed within 4 hours | Reviewed if the resolution target is missed |
| P3 medium | Working on it within 30 min | Notified within 4 hours | Reviewed in the monthly report | Not applicable |
| Repeat incident | Flagged on the third occurrence | Root-cause analysis assigned | Reviewed in the monthly report | Reviewed at your quarterly review on Grow and Scale |
How does a server AMC start?
- 1
Tell us your servers
1 business day
Your users, servers, virtual machines and NAS units, what runs on them and how they are backed up. Your fixed yearly price comes back in writing.
- 2
Remote health check
45 minutes
A remote review that confirms your quote before you sign, with written findings within 24 hours.
- 3
Sign and schedule
Same week
You pay the yearly fee in advance and we book your onboarding slot. Your 12 months start at go-live, not on signature.
- 4
Onboarding
10 business days
Monitoring agents deployed so server failures reach us as tickets, existing backups test-restored and a patch catch-up plan agreed before anything reboots, all remotely.
- 5
First report
Month 1
Your first monthly SLA report and a review of what onboarding found.
What do buyers ask before signing a server AMC?
What should you read before putting servers on contract?
How do you get a server AMC price?
Tell us your users, servers and NAS units. We recommend the right package and send your fixed yearly price in writing within 1 business day.
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