Field Service for UAE maintenance contractors: every AMC visit scheduled and invoiced.
If you sell maintenance contracts and send technicians to buildings across the emirates, Field Service turns each contract into a schedule of work orders automatically. Dispatchers see skills, locations and time windows on one board, technicians work from a mobile app, and completed jobs flow to invoicing. We set it up around your contracts, your service levels and the way UAE sites actually work.
- AMCContracts generate work orders
- OfflineClassic mobile app works offline
- ArabicAvailable as a user language
- BCInvoicing through Business Central
Six steps between a signed AMC and a paid invoice.
Agreements turn contracts into visits
Each customer contract becomes an agreement with a date range, a booking recurrence and the work to perform, down to the specific asset. Field Service then creates the work orders in advance of each due date, so quarterly and monthly planned maintenance never depends on someone remembering.
Work orders built from incident types
Incident types act as templates for common jobs, such as an AHU service or a generator inspection, with the tasks, products and duration filled in. Reactive call-outs and planned visits use the same structure, so reports compare like with like.
Schedule board and dispatch
Dispatchers assign work by skill, location, time window and availability on the schedule board, and move bookings when an emergency arrives. Working hours follow your own calendar, not a default one.
Mobile app for technicians
Technicians see their bookings, customer notes and assets, record time and parts, take photos and capture signatures. Offline mode is available in the classic mobile experience, which matters in basements and plant rooms; the newer experience needs a connection, so we choose per team.
Copilot work order summaries
Copilot summarises a work order and its history, including what happened before, what is due next and which parts are needed, so a dispatcher or technician gets up to speed quickly. It needs a connection and does not run offline.
Equipment that raises its own alerts
With Connected Field Service and Azure IoT Hub, alerts from connected equipment, such as a chiller running outside its range, can be converted into work orders and dispatched before the customer calls.
Four decisions we make with you before the first technician logs in.
Calendars that match your teams
Federal and most emirate governments moved to a Saturday-Sunday weekend in 2022, Sharjah government works a four-day week, and private employers set their own rest days. Customer sites often have their own access hours too. We set working hours per team and per customer so the schedule board offers only slots that can actually happen.
Arabic and English, per user
Field Service runs on Microsoft Dataverse, which supports Arabic as a user language. Each technician or dispatcher picks their own language, and customer-facing reports can be prepared in both.
Offline or new experience, chosen deliberately
Teams that work in basements, plant rooms and remote sites need offline mode, which means the classic mobile experience. Teams that are always connected can use the newer experience with Copilot summaries. We decide this per team during the pilot, not after complaints.
Invoicing in Business Central
Microsoft’s Field Service integration with Business Central has been generally available since April 2024. Completed work orders, with the time and parts used, flow to Business Central for invoicing and inventory, where your UAE VAT setup and e-invoicing connection live.
Six UAE service businesses that fit Field Service.
Facilities management
Planned preventive maintenance and reactive call-outs across many buildings and contracts.
HVAC and MEP maintenance
Chillers, AHUs, pumps and generators on recurring service schedules with asset history.
Industrial equipment service
Manufacturers and distributors that service the equipment they sell.
Medical equipment service
Scheduled maintenance of clinic and hospital equipment with a full service record per device.
Retail equipment
POS, payment terminals and refrigeration across store networks.
Telecom and installation teams
Customer installations and service visits for operators and providers.
Four phases, starting with your contracts rather than the software.
- 1
Service model workshop
2-3 weeks
Map your contract types, visit frequencies, service levels, technician skills, territories and asset structure. Output: a written service model, including which contracts become agreements.
- 2
Configuration
3-5 weeks
Agreements, incident types, schedule board, skills, working hours, mobile app profile and the Business Central integration for invoicing.
- 3
Pilot with one team
3-4 weeks
One technician team runs live work for two weeks. We fix what gets in their way and confirm offline or new-experience use for each team.
- 4
Rollout and reporting
2-4 weeks
All teams onboarded, then monthly reviews of first-time fix rate, time on site and visits completed on schedule for the first three months.
What maintenance contractors ask before committing.
Modules that pair with Field Service.
Book a Field Service scoping call and get a written proposal in 5 days.
Tell us about job types, dispatch rules, technician roles, asset records and mobile requirements. We will confirm the requirements and proposed scope with you.
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