IT AMC in Ras Al Khaimah: remote support packages with every inclusion in writing
An IT AMC, or IT annual maintenance contract, is one yearly agreement in which an IT company supports and maintains your computers, network, Microsoft 365 and security for a fixed fee, with response times in writing. We support companies on the Ras Al Khaimah mainland and in the Ras Al Khaimah Economic Zone (RAKEZ), from offices in the city to tenants of its industrial zones. Every GR IT AMC package is delivered remotely, so Ras Al Khaimah clients get the same packages, price and response times as clients in Dubai, with P1 incidents answered within 5 minutes at any hour.
- 5 minP1 response, 24/7
- 100% remoteOnsite by agreement
- 1 business dayFixed price in writing
- 10 usersMinimum per package
What does every IT AMC package in Ras Al Khaimah include?
Unlimited remote helpdesk
In-scope tickets by phone, email, portal and WhatsApp, with no ticket cap. Fair use averages 0.5 engineer hours per user a month over a quarter.
5 minute P1 response, 24/7
When the business stops, an engineer is working on it within 5 minutes, day or night.
Monitoring and alerts
Computers and the network devices in your package monitored, with faults raised as tickets automatically.
Patching on a schedule
Windows, macOS and the main third-party apps, patched inside a published window.
Endpoint security and MFA
Microsoft Defender or your existing antivirus managed by policy, and MFA enforced for every user.
Microsoft 365 admin
Users, licences, mailboxes, Teams and SharePoint permissions, handled as ordinary tickets.
Asset register
Every device, warranty and licence recorded. It is your document, and it leaves with you.
Monthly SLA report
Tickets, response times against target and every miss, in writing each month.
Which package fits your office?
| Package | GR IT AMC StartGet my price | GR IT AMC GrowGet my price | GR IT AMC ScaleGet my price |
|---|---|---|---|
| Best for | Offices of 1 to 15 people on Microsoft 365, with no server. | Offices of 10 to 50 people with a server or NAS, a firewall and printers. | Offices of 15 to 100 people, several sites or long hours, who need high-priority cover around the clock. |
| P1 response | 5 min, 24/7 | 5 min, 24/7 | 5 min, 24/7 |
| P2 response | 10 min, business hours | 10 min, business hours | 10 min, 24/7 |
| P3 response | 30 min, business hours | 30 min, business hours | 30 min, 24/7 |
| Servers or NAS covered | None | 1 | 2 |
| Firewalls, switches and access points covered | 5 | 11 | 27 |
| Reporting and reviews | Monthly ticket and SLA report | Monthly report and a quarterly review call | Monthly report and a monthly review call with roadmap |
| Minimum | Minimum 10 users | Minimum 10 users | Minimum 10 users |
Four things you can check before you sign.
Response times in your contract
Response targets per priority are written into your contract and reported every month, with every miss listed. Response means an engineer working on it, not an auto-reply.
A fixed yearly price in writing
Your fixed yearly price, in writing, within 1 business day. No site visit is needed to price it: tell us how many users, Macs and servers you have.
Security on every package
Microsoft Defender or your existing antivirus managed by policy, and MFA for every user, including on GR IT AMC Start.
An office you can visit
Our office is in Iris Bay Tower, Business Bay, Dubai. You are welcome to visit before you sign; after that, everything is delivered remotely.
Six kinds of Ras Al Khaimah business an IT AMC suits.
RAKEZ industrial tenants
Manufacturers and workshops in the Al Hamra, Al Ghail and Al Hulaila industrial zones, where the office computers, the accounting system and the site network all have to keep working.
Trading and logistics companies
Small teams that run on email, Microsoft 365 and a shared accounting system, often with people in more than one emirate.
Offices in Ras Al Khaimah city
Professional firms and agencies that want one contract and written response times instead of calling someone when it breaks.
Companies with sites in RAK and Dubai
One remote service across every office, at the same price and response times in every emirate.
Hotels and hospitality offices
Back-office computers, Microsoft 365 and the network devices in your package, supported remotely with priority-tiered response.
Training centres and schools
Staff laptops, shared devices and accounts that need patching and supporting on a schedule, not only when a term starts.
An IT AMC, paying per call-out, or a part-time IT person in Ras Al Khaimah?
| Feature | GR IT AMC | Paying per call-out | A part-time IT person |
|---|---|---|---|
Response time in writing | P1 in 5 minutes, 24/7 | When someone is free | When they are in |
Patching and monitoring | On a schedule, every month | Only when you call | If they have time |
Security baseline | Defender policy and MFA on every package | Varies | |
Microsoft 365 administration | Per ticket | Varies | |
Monthly report | |||
Cost known in advance | One fixed yearly fee | A salary | |
Onsite in Ras Al Khaimah | By agreement, charged separately | Per call-out |
How fast do you respond to a Ras Al Khaimah office, and when?
| Priority | Response | Covered | Typical examples |
|---|---|---|---|
| P1, critical | Within 5 minutes | Any hour, any day, on every package | Nobody can sign in, ransomware or a compromised account, the office internet or firewall down |
| P2, high | Within 10 minutes | Business hours on Start and Grow; 24/7 on Scale | A team cannot reach a shared app, VPN failing for remote staff, a backup job failed |
| P3, normal | Within 30 minutes | Business hours on Start and Grow; 24/7 on Scale | One laptop or mailbox problem, a new starter account, a permission change |
| P4, planned | Next business day | Business hours | Software requests, planned changes, questions |
From first message to a running contract in four steps.
- 1
Tell us your numbers
Users, Macs, servers and network devices. No site visit is needed to price it.
- 2
Fixed price in writing
1 business day
One yearly fee, every inclusion listed, and the response times that will be in your contract.
- 3
Remote onboarding
Monitoring, the asset register, Defender policy and MFA set up remotely, with your staff guided through any step that needs a person at the device.
- 4
Monthly service
Helpdesk, patching, monitoring and a monthly ticket and SLA report, every month of the year.
What Ras Al Khaimah companies ask before signing.
Get a fixed yearly IT AMC price for your Ras Al Khaimah office.
Tell us how many users, Macs and servers you have. You get a fixed yearly price in writing within 1 business day, with every inclusion listed.
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