Managed IT services in Ras Al Khaimah, run remotely every month
Managed IT means one provider runs your helpdesk, devices, Microsoft 365, identity, security and backups for a fixed yearly fee, with response times in writing, instead of being called only when something breaks. We support companies on the Ras Al Khaimah mainland and in the Ras Al Khaimah Economic Zone (RAKEZ), from offices in the city to tenants of its industrial zones. Every GR Managed IT package is delivered remotely, so the price and response times are the same as in Dubai, and security alerts are triaged by our own SOC.
- 5 minP1 response, 24/7
- Our own SOCSecurity alerts triaged
- MacsIncluded at no extra charge
- 1 business dayFixed price in writing
What does a managed IT package run for a Ras Al Khaimah company?
Everything in GR IT AMC Grow
Unlimited helpdesk, patching, Microsoft 365 admin, asset register and monthly reporting.
Same service in every emirate
Delivered remotely, so the price and response times are the same across the UAE.
Security operations from our own SOC
Defender for Endpoint and Defender for Office 365 managed, with alerts triaged by our own SOC.
Identity and access
Entra ID, Conditional Access and MFA. Joiners and leavers done within 1 business day.
Every device in Intune
Windows, Mac, iPhone and Android enrolled and compliant. Macs at no extra charge.
Backups that are tested
Microsoft 365 backup with a monthly restore test, not just a green tick in a console.
Security reporting
Secure Score, device compliance and a security summary every month.
Reviews on a schedule
A quarterly review call on every package. Professional adds an annual roadmap and budget.
Which package fits your office?
| Package | GR Managed IT CoreGet my price | GR Managed IT ProfessionalGet my price | GR Managed IT EnterpriseGet my price |
|---|---|---|---|
| Best for | Offices of 10 to 50 people on Microsoft 365 who want IT and security handled. | Teams of 20 to 150 people who need security monitoring and audit evidence. | Organisations of 50 or more people, several sites, or regulated (DIFC, ADGM, healthcare, finance). |
| P1 response | 5 min, 24/7 | 5 min, 24/7 | Set in your contract, in writing |
| P2 response | 10 min, business hours | 10 min, 24/7 | Set in your contract, in writing |
| P3 response | 30 min, business hours | 30 min, 24/7 | Set in your contract, in writing |
| Servers or NAS covered | 2 | 4 | Designed for your sites |
| Firewalls, switches and access points covered | 16 | 32 | Designed for your sites |
| Reporting and reviews | Monthly security report and a quarterly review call | Monthly security report, quarterly review, annual roadmap and budget | Monthly service review and a quarterly board briefing |
| Minimum | Minimum 10 users | Minimum 10 users | Minimum 10 users |
Four things you can check before you sign.
Security alerts triaged by our own SOC
On GR Managed IT Core, Defender alerts are triaged by our own SOC in business hours, with P1 covered 24/7. Professional adds Microsoft Sentinel monitoring of Defender and Microsoft 365 signals.
Response times in your contract
Response targets per priority are written into your contract and reported every month, with every miss listed.
A fixed yearly price in writing
Your fixed yearly price, in writing, within 1 business day. No site visit is needed to price it.
An office you can visit
Our office is in Iris Bay Tower, Business Bay, Dubai. You are welcome to visit before you sign; after that, everything is delivered remotely.
Six kinds of Ras Al Khaimah business managed IT suits.
RAKEZ industrial tenants
Manufacturers and workshops in the Al Hamra, Al Ghail and Al Hulaila industrial zones, where the office computers, the accounting system and the site network all have to keep working.
Trading and logistics companies
Small teams that run on email, Microsoft 365 and a shared accounting system, often with people in more than one emirate.
Offices in Ras Al Khaimah city
Professional firms and agencies that want one contract and written response times instead of calling someone when it breaks.
Companies with sites in RAK and Dubai
One remote service across every office, at the same price and response times in every emirate.
Hotels and hospitality offices
Back-office computers, Microsoft 365 and the network devices in your package, supported remotely with priority-tiered response.
Training centres and schools
Staff laptops, shared devices and accounts that need patching and supporting on a schedule, not only when a term starts.
What changes when IT is managed, not just maintained?
| Feature | GR Managed IT | GR IT AMC | In-house only |
|---|---|---|---|
Helpdesk, patching and monitoring | Depends on capacity | ||
Security alerts triaged by a SOC | Yes, our own SOC | EDR alerts on Grow and Scale, business hours | Rarely |
Identity and Conditional Access | Run for you | Conditional Access baseline on Grow and Scale, where licensed | Varies |
Macs | Included at no extra charge | GR Mac Care add-on | Varies |
Backup restore tests | Monthly | Quarterly on Start, monthly on Grow and Scale | Varies |
Cost | One fixed yearly fee | One fixed yearly fee | Salaries, tools and training |
Onsite in Ras Al Khaimah | By agreement, charged separately | By agreement, charged separately |
How fast do you respond to a Ras Al Khaimah office, and when?
| Priority | Response | Covered | Typical examples |
|---|---|---|---|
| P1, critical | Within 5 minutes | Any hour, any day on Core and Professional; set in your contract on Enterprise | Nobody can sign in, ransomware or a compromised account, the office internet or firewall down |
| P2, high | Within 10 minutes | Business hours on Core; 24/7 on Professional; set in your contract on Enterprise | A team cannot reach a shared app, VPN failing for remote staff, a backup job failed |
| P3, normal | Within 30 minutes | Business hours on Core; 24/7 on Professional; set in your contract on Enterprise | One laptop or mailbox problem, a new starter account, a permission change |
| P4, planned | Next business day | Business hours | Software requests, planned changes, questions |
From first review to a monthly managed service.
- 1
Remote review
We review your Microsoft 365 tenant, Entra ID sign-in settings, devices, backups and admin accounts, without needing to visit.
- 2
Written scope and price
1 business day for the price
Which systems we run, the response times, who does what in an incident, and how onsite visits in Ras Al Khaimah are arranged.
- 3
Onboarding
Monitoring switched on, devices enrolled in Intune, Conditional Access and MFA reviewed, backups and restore tests set up.
- 4
Monthly operation
Patching, joiners and leavers, security triage, restore tests and a monthly security report.
What Ras Al Khaimah companies ask before signing.
Get a fixed yearly managed IT price for your Ras Al Khaimah company.
Tell us how many users, Macs and servers you have, and whether security monitoring or audit evidence is a requirement. You get a fixed yearly price in writing within 1 business day.
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