Your Microsoft licenses, billing, and support, run by one Dubai partner.
GR IT Services is a Microsoft Cloud Solution Provider (CSP) for UAE businesses. We sell, configure, and run Microsoft 365, Azure, Dynamics 365, and Copilot under a single AED invoice, with named UAE engineers, written SLAs, and an active listing on Microsoft AppSource.
- DirectCSP tier
- 68+UAE tenants
- AEDLocal invoicing
- L1-L3Engineer coverage
Nine functions a Microsoft CSP runs for you.
License procurement and billing
Direct purchasing of Microsoft 365, Azure, Dynamics 365, and Copilot licenses on UAE AED invoices. Monthly or annual terms via New Commerce Experience (NCE), with mid-cycle adjustments handled cleanly.
Tenant provisioning and onboarding
New tenant setup, domain verification, MX cutover, baseline security policies, and identity sync from day one. Existing tenants migrated under CSP without service interruption.
L1 to L3 technical support
Named UAE engineers as your first line, with direct escalation to Microsoft for L3. Same engineers operate your tenant day-to-day, no L1 outsourcing to an offshore desk.
Security baseline and governance
Conditional Access policies, MFA enforcement, Defender baseline, Intune device compliance, and Purview data labelling pre-configured to UAE-relevant frameworks (PDPL, NESA, DFSA).
Microsoft Copilot deployment
Copilot for Microsoft 365 licensing, readiness review (SharePoint permission audit, sensitivity labels, prompt-engineering training), and phased rollout to high-leverage user groups first.
Usage analytics and license optimisation
Monthly review of license utilisation. Inactive E3 seats flagged, F1/F3 reassignments suggested, Copilot adoption tracked. Most clients reclaim 10-25% of license spend in year one.
Azure consumption management
Subscription design, cost allocation tags, budgets, reserved instances vs pay-as-you-go advice, Azure Hybrid Benefit application. Monthly Azure cost report tied to workload.
Identity and access (Entra ID)
Microsoft Entra ID (formerly Azure AD) lifecycle: joiners-movers-leavers, role-based access, app-protection policies, B2B partner federation. Single source of truth for who can do what.
Microsoft 365 administration
Tenant operations as managed service: mailbox provisioning, SharePoint site governance, Teams policies, retention rules, eDiscovery, and the boring-but-critical hygiene tasks most tenants leak on.
Four reasons UAE businesses move their Microsoft contract to a CSP.
Active AppSource listing, verifiable partner status
Our Microsoft Partner directory listing is live and discoverable at appsource.microsoft.com. Direct CSP authorisation, not a sub-reseller through a UAE distributor.
Named UAE engineers, no offshore L1
15+ engineers based in Business Bay, Dubai. The engineer who provisions your tenant is the same one who picks up the phone when something breaks. No ticket bouncing across three time zones.
Easy switch from your current reseller
Partner-of-record transfer is a Microsoft-supported, no-downtime process. We have done it for 40+ existing tenants. Your users see no change; your billing relationship and support escalations move to us.
AED-invoiced, UAE-VAT compliant
Local invoicing in AED, with TRN, VAT, and tax-compliant invoice format suitable for FTA filing. No FX exposure on monthly Microsoft spend, no cross-border invoice reconciliation.
Five buyer profiles where moving to a CSP partner pays off.
SMB 25-100 employees
On Business Basic, Standard, or Premium today. Want one phone number for license, security, and support questions, not three separate vendor relationships.
Mid-market 100-500 employees
On E3 or E5 today. Need active license optimisation, security baseline operations, and a partner who can stand up Copilot, Defender, and Sentinel without a separate consulting engagement.
Multi-tenant groups
Parent company plus 2-10 subsidiaries each on its own tenant. Want a single CSP across all entities for consolidated billing and consistent security posture.
Azure-first development teams
Want Azure CSP for subscription-level cost control, reserved instances, and a partner who can advise on workload landing zones without flogging managed services.
Copilot-ready organisations
Want to deploy Copilot for Microsoft 365 to 50-300 users responsibly: SharePoint permission audit, sensitivity labels, prompt training, and adoption tracking included.
Three ways to buy Microsoft, with their real trade-offs.
| Feature | GR as CSP | Microsoft Direct | Indirect via distributor |
|---|---|---|---|
AED invoicing | USD | Varies | |
Single point of escalation | |||
Mid-month license adjustments | NCE limits | NCE limits | |
L1 support included | |||
Security baseline operated | |||
License optimisation review | Monthly | ||
Copilot deployment included | |||
Local UAE engineers | 15+ | No | Varies |
From discovery call to billing on our invoice in two weeks.
- 1
Discovery call
1 hour
Current tenant review: SKUs, seat counts, renewal date, current partner, Azure consumption, security posture, Copilot interest. Output: a CSP fit assessment.
- 2
Tenant readiness audit
2-3 days
Non-invasive audit of your tenant: license utilisation, security baseline gaps, identity hygiene, SharePoint sprawl. Output: written findings and a remediation roadmap.
- 3
Partner-of-record transfer
5-7 days
You authorise the transfer in your Microsoft Admin Center via a Microsoft-issued GDAP relationship request. Existing licenses stay live throughout. We become billing-of-record on the next cycle.
- 4
Onboarding and first invoice
Day 14
Security baseline applied if requested, named engineer assigned, helpdesk number issued, first AED invoice issued. Monthly KPI cadence begins.
“We moved 320 Microsoft 365 seats and our Azure subscription to GR as our CSP partner six months ago. The first month we identified 41 inactive E3 licenses and reassigned them. Year-one savings on license spend alone covered the AMC fee. Their Copilot rollout playbook is the only one I have seen that takes SharePoint permission cleanup seriously.”
What buyers ask before moving partner-of-record to us.
Microsoft workloads we deliver under one CSP relationship.
Book a CSP discovery call and we will run a tenant readiness audit.
No commitment. A one-hour call followed by a written audit of your current tenant. If CSP transfer makes sense for you, we walk you through the partner-of-record process; if not, we tell you that too.
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