Compliant, clinician-friendly IT for Dubai clinics, hospitals, and DHCC providers.

Yes. We work to DHA Health Information Privacy and Confidentiality regulation, Dubai Health Data Law (Law No. 1 of 2017), DOH Abu Dhabi clinical IT standards (NCDS-aligned), MOHAP requirements, and DHCC freezone licensing for DHCC providers. Our security baseline maps to these from the start; we do not retrofit compliance.

Yes. NABIDH integration is something we have delivered for several Dubai clinics, including HL7 message mapping, patient-identifier reconciliation, and ongoing error-handling. Riayati for Abu Dhabi providers follows the same pattern. The work depends on what your EMR vendor exposes; we can do the integration directly when the vendor has an API, or coordinate with the vendor when it does not.

P1 priority. On-call engineer engaged within five minutes, remote diagnostics in fifteen, on site within thirty if remote does not resolve. PACS storage failure is one of the scenarios we keep written runbooks for, including failover to backup imaging server and image retention reconciliation post-recovery.

We work with your existing EMR. The engagement covers the operating environment around the EMR (network, identity, backup, security, support) plus EMR-specific operational expertise. When the EMR vendor must be engaged for software-level issues, we triage as L1/L2 and hand off cleanly with full evidence collected.

Three layers. (1) Microsoft Defender for Endpoint with EDR on every clinical workstation. (2) Microsoft Purview classification labels on patient-data containers, with DLP rules preventing accidental external sharing. (3) Immutable, off-site, daily backups with quarterly restore tests. Recovery objectives: RPO 24 hours, RTO 4 hours for EMR, 8 hours for PACS.

Yes. TPA pre-authorisation depends on EMR integration with insurer portals (NextCare, NAS, AXA, Mednet). We support both API-based and HL7-message-based integration models, manage credentials and rotation, and troubleshoot rejection-pattern issues with TPA technical desks.

Six to ten weeks for a new-build single-clinic site, including EMR selection guidance, network design and install, security baseline, NABIDH onboarding, and clinician training. Quicker if cabling and physical infrastructure are already in place.

Yes. We deliver role-based training: front-desk on appointment workflow, clinicians on EMR documentation and e-prescribing, pharmacists on dispense workflow, admin on report generation. Recorded sessions retained for new-joiner refresh.